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VPN Error 868 - The remote connection was not made because the name of the remote access server did not resolve

Situation: the client uses VPN to access main office and it has been working for one year. Today he can't make the connection any more.

Troubleshooting: 1. We can't ping the VPN server by FQDN, but ping IP works fine.

2. We can establish the VPN using IP address.

3. It seems like DNS issue. On the DNS server that is running SBS 2008, we can't ping the VPN FQDN. The nslookup gets this message:

C:\Users\admin>nslookup
DNS request timed out.
timeout was 2 seconds.
Default Server: UnKnown
Address: fe80::c6fd:966e:f318:3ae0

> winvpn1.chicagotech.net
Server: UnKnown
Address: fe80::c6fd:966e:f318:3ae0

*** UnKnown can't find winvpn1.chicagotech.net: Non-existent domain
>

resolution: re-start the DNS service or reboot he SBS.

Also refer to this post:

VPN Error 868 because name of remote server - ChicagoTech.net

2 posts - 1 author - Last post: Sep 13, 2010
I was trying to establish the connection to a VPN network, but received the following error "Received Error 868" The remote connection was not ...
www.chicagotech.net/netforums/viewtopic.php?f=2&t=13983

 

 

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