Whenever you change a computer name, username or have a Windows update, DVMax may have problem to send a print job to Label printer .
Here are some troubleshooting: tips:
- If there is a Windows update hosting to restart, go head to do so.
- If the shared printer is offline or out paper (that is not true and you have paper in the printer), restart the computer or reset the printer.
- To reset the printer, please unplug the USB/Printer cable and unplug power cable.
- Reset the Label printer by following steps: 1) Close all open client, patient, invoices, appts, etc. until you’re looking at the main screen of DVMAX.
2) Go to the File menu and choose Setup Label Printers.
This Station has an attached Label Printer should be checked.
If this station should be Shared with other stations, verify that Setting is checked also.
3) Click on the Setup tab.
Label Printer Type should be: Dymo/CoStar Label Writer if it is connect to Com#. Otherwise, select Shared Printer.
4) Label Printer Port be set to the port your Label printer is on. Typically this is KeySerial1 on a Macintosh. For Windows, it can be anywhere from COM1 – COM8, or sharedPrinter name.
5) Click Print Test Label once you have chosen a port/printer to use and give it 5-10 seconds to see if the Labeler responds.
