Exchange Server
Exchange 2007 Troubleshooting
5.5.4
(Non Delivery Reports)
Active Directory domain is in
mixed mode
ActiveSync Troubleshooting
ActiveSync Support Codes, Errors,
Resolution and Cases
Active Directory Users and
Computers E-mail Address tab missing
All
POP3/IMAP4 clients such as Outlook Express works while MAPI clients such as Outlook doesn't
All
MAPI clients such as Outlook works while POP3/IMAP4 clients such as Outlook Express doesn't
Allow
relay for a application on the Exchange 2007 SP1
Cannot
access OWA
Cannot create a new mailbox
Common
Exchange Connectivity Issues
Created mailbox doesn't appear in the GAL
Disk bottleneck found
Email
address has not been logged in the SMTP
Event
ID 2103 - Global Catalog Servers Not Responding
Exchange 2003 & OMA Problem -- error 3005
Exchange 2007 SP1: this role cannot be installed
Exchange receive lower Virtual memory message
Exchange SP1: Hub Transport Role Failed
Exchange SP1: Copy Exchange Files Failed
Exchange Server SP 1 setup encountered an error
Exchange
Troubleshooting Tools
Fatal error during installation of Exchange sp1
How
to check MX record
How
to delete badmail automatically
How
to remove the Exchange Server 5.5 computer from an Exchange 2000 administrative group
How
to test POP3 and SMTP connections
Issue with creating a new mailbox
- Case Study
Mailbox doesn't appear in GAL
Mailbox
with red x
No
one can send email to ameritech.net
Questions about spam and open relay
Outlook slow - retrieve data from Exchange
"Outlook is trying to retrieve data…" popup message
Our
Exchange queue has a unknown sender
Outlook attachment loses color mark
Problem of creating Exchange mailbox
Problem
to install Exchange Manager in Vista
remove
offline servers from Mailbox pane in Server Configuration
Slow Virus scanning calls
Slow Local Security Authority Subsystem service calls
Some sent emails
are dropped occasionally
Solution for slow mail
delivery
Support Code:85030022
Set
limit for message with attachment
The
entries under Public Folder are not synchronize
Troubleshoot Exchange Disk bottleneck
Troubleshooting Exchange NDR
Troubleshoot
SMTP communication problems.
Exchange problem: NDR 5.2.1
Undeliverable with 553 Attack detected
error
Undeliverable with 5.7.1 code
Undeliverable with 550 5.7.1
Undeliverable with 5.7.1 code
Undeliverable email with #5.5.0 smtp;550 Mail rejected
You
do not have the permission to send on behalf of the specific user
You do not have permissions to read the security descriptor
SYMPTOMS:
1.
You successfully create a new mailbox on your Exchange Server,
and then the Exchange Recipient Update Service updates the object.
However, when you use the alias of the new mailbox to resolve the mailbox in
Microsoft Outlook, Outlook cannot resolve the name, and you may receive the an
error message that is similar to the following:
The name could not be resolved. The name could not be matched to a name in
the address list.
2. You create a new user with mailbox. However, the mailbox does not appear
when you look for it in the global address list.
CAUSE:
This issue may be caused 1) if you specify the incorrect Exchange Server in
the domain Recipient Update Service settings; 2) if you specify no Exchange
Server at all.
Common Exchange Connectivity Issues
1. Host Name Resolution - make sure DNS is running, and Exchange A and MX
records present;
2. Protocol issues - the user has permission; appropriate protocol service are
started.
3. Firewall blocks transmission - use telnet to check the status
5.5.4 (Non
Delivery Reports)
5.5.4 (Non Delivery Reports) are usually an invalid address.
All POP3/IMAP4 clients such as Outlook Express works while MAPI clients such
as Outlook doesn't
Cause: POP3/IMAP4 is disabled.
All MAPI clients such as Outlook works while POP3/IMAP4 clients such as
Outlook Express doesn't
Cause: MAPI is disabled.
Can't start NNTP and IMAP services under Exchange System Manger
Resolution: start them under Computer Manager.
Event ID 2103
- Global Catalog Servers Not Responding
Symptoms: After you install Exchange 2000/2003
successfully, the Microsoft Exchange System Attendant service may not start,
and you may receive the following Event ID: 2103 - All Global Catalog Servers
in use are not responding: There is no Recipient Update Service created in
the domain where you installed Exchange 2000 or Exchange 2003.
Cause: This issue occurs because no global
catalog server can be found in a domain which has been "domain prepped" by the
Exchange 2000/2003 Setup program. For the consultants, refer to case 0304JH.
Exchange
Troubleshooting Tools
1. Diagnostics Logging,; 2. vent Viewer; 3. Services Logs; 4. Dump Files;
5. Performance Monitor; 6. Network Monitor; 7. Messaging logs.
How to check MX
record
Use nslookup command: set type=mx and domain name, for example
chicagotech.net.
How
to delete badmail automatically
Create a scheduled task to run a batch file to delete the contents of this
directory.
How to remove the Exchange Server 5.5 computer from an Exchange 2000
administrative group
Symptoms: You have migrated Exchange 5.5 to 2000 successfully. You want to
remove the existing Exchange 5.5 servers from an Exchange 2000 Server
administrative group, but You cannot use Exchange System Manager to do so.
Resolution: You should use Exchange Server 5.5 Administrator program to
remove these computers.
How to
test POP3 and SMTP connections
Use telnet ip 110/25 command.
No one can send email to ameritech.net
Symptoms: you can receive the mails from ameritech.net and sbcglobal.net
while you can receive mails from both companies.
Cause: 1. DNS issue.
2. DNSBL.
For consultants, refer to case 112804GD
The entries
under Public Folder are not synchronize
Symptom: after moving the Public Folders from
Exchange 2000 to Exchange 2003 server, the users can see the Public Folder but
the entries or sub-folders under each folder.
Cause: The Replication under Public Folder
Properties is setup as Never Run.
For the consultants, refer to case 111004RL.
You do not have the permission to send on behalf of the specific user
Cause: You haven't grant Send on behalf
permission.
For the consultants, refer to case 111004CC
Set limit for message with
attachment
To size limits for messages with
attachment, you have many options. You can customize the settings for the
global settings, organization, a specific connector, a specific virtual
server, and an individual user.
For the consultants, refer to
091504EX
Troubleshoot SMTP
communication problems.
If you have problems sending email over SMTP, you may test the SMTP
connectivity by using Telnet on the sending server to connect to port 25 on
the destination server.
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