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Can't migrate mailbox to Office 365 because of autodiscover - Resolution with screenshots

Situation: The client try to migrate their mailboxes from exchange 2007 to Office 365, but get autodiscover error. Run Testing Outlook connectivity receives this message: "The Autodiscover service couldn't be contacted successfully by any method".

Troubleshooting: In an Internet computer run nslookup and set type=cname as shown below:

 

C:\Windows\System32>nslookup
Default Server: UnKnown
Address: 10.0.0.130

> set type=cname
> autodiscover.chicagotech.net
Server: UnKnown
Address: 10.0.0.130

autodiscover.chicagotech.net canonical name = autodiscover.outlook.com

To migrate mailbox from your LAN to Office, the autodiscvoer server should be your domain autodiscover instead of outlook.com. The resolution is changing the autodiscover.outlook.com to autodiscover.yourdomain.com on your hosting or ISP company.

 

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