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Outlook Amywhere doesn't work - Resolution with screenshots

Situation: The client reported they can't access emails using Outlook Anywhere.

Troubleshooting: 1. Hold Ctrl+ outlook icon to check the connection. Connection status shows no connection. Click Reconnect doesn't do any thing.

2. Run Exchange connectivity test on https://www.testexchangeconnectivity.com shows error: The AuthPackage wasn't specified in the EXPR section of the Autodiscover response.

Fix: The client tried to migrate Exchange from 2007 to 2013. They changed the auto configure values. We have to change auto configure values back to the original settings.

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