Fixed CRM Timed out

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Fixed CRM Timed out

Symptoms: The client can't access Microsoft CRM with the following error.

Microsoft CRM Error Report:

Error Description:

Request timed out.

Error Details:

Request timed out.

Full Stack:

[HttpException: Request timed out.]

Other Message:

Error Number:

Source File:

Not available

Line Number:

Not available

Date: 01-04-2010

Time: 14:25:16

Server: crm.chicagotech.net

Request URL:

https://crm.chicagotech.net/loader.aspx

Microsoft CRM Unhandled Error Details:

Basic Server & Client Information:

What the End User would have seen:

We also found the Event ID 1309 as shown below.

Event Type: Warning

Event Source: ASP.NET 2.0.50727.0

Event Category: Web Event

Event ID: 1309

Date: 1/4/2010

Time: 2:00:16 PM

User: N/A

Computer: VALIANT

Description:

Event code: 3001

Event message: The request has been aborted.

Event time: 1/4/2010 2:00:16 PM

Event time (UTC): 1/4/2010 7:00:16 PM

Event ID: 6ffb5db5aaa845f0a34e00e0e665d00c

Event sequence: 5

Event occurrence: 1

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/1/ROOT-1-129071046009280280

Trust level: Full

Application Virtual Path: /

Application Path: c:\inetpub\wwwroot\

Machine name: VALIANT

Process information:

Process ID: 5360

Process name: w3wp.exe

Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:

Exception type: HttpException

Exception message: Request timed out.

Request information:

Request URL: http://valiant/MSCrmServices/Metadata.asmx

Request path: /MSCrmServices/Metadata.asmx

User host address: 10.88.78.221

User: NT AUTHORITY\NETWORK SERVICE

Is authenticated: True

Authentication Type: Negotiate

Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:

Thread ID: 6

Thread account name: NT AUTHORITY\NETWORK SERVICE

Is impersonating: False

Resolution: Assigned Network Services permissions to c:\inetpub\wwwroot\.

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