Can receive but send mail

The connection to the server has failed

Socket Error: 10060, Error Number: 0x800CCC0E

Case 1: After switching the ISP from Comcast to AT&T, the client can’t send email.

Resolution: In the fight against spam, more and more Internet service providers require their subscribers to send mail through the ISP's own SMTP servers. You will need to setup AT&T SMTP server to send email out. This how to may help: How to setup Outlook Express using ISP SMTP Server


Case 2: There are two computers in a Small office. One computer can send and receive email. Another one can receive email only and no send email. There is not hardware, software and ISP changed.

Resolution: After comparing both computers’ settings, we found the working computer is setup to use ISP SMTP server to send email. The problematic computer was using other email ISP SMTP. Changing the settings using the ISP SMTP server fixes the problem.

Case 3: When sending email, the user receives this message: The connection to the server has failed. Account: 'pop.mail.gmail.com', Server: 'smtp.mail.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E.

Case 4: If you have Norton AntiVirus enabled on your computer, you may have to make configuration adjustments to use Outlook or Outlook Express.

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