Tape drive keeps going offline. Getting media mount request

[guest]

ISSUE:Tape drive HP 002 keep going offline. Getting media mount request.

Environment
OS on Media Server: Windows Server 2008 R2
OS on Remote Server: NA
Product & Version: 2010
Storage Devices: NA

TROUBLESHOOTING STEPS:
* Found that the drive where stuck
* Informed that there was a drive stuck
* Informed will try manual way
* Educated the issue is with the Hardware