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Meeting Requests appearing as Emails - External Only

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Meeting Requests appearing as Emails - External Only

Postby guest » Wed Dec 15, 2010 12:28 pm

Guys,

This issue is currently logged with RIM but thought I would also throw it out there to see if it's happening to anyone else:

Bes Version: 5.0.1 MR2
Messaging environment: Exchange 2007 SP2 and Exchange 2010 RU1 and using EWS for blackberry Calandering.

Problem is simply that if a user outside of our organisation sends a meeting request to one of our users, it appears fine on their outlook but on their devices it appears as an email message (without the functionality to accept/decline)

If a user inside our organisation sends a meeting request, it appears perfectly on the device.

It doesn't appear to be a device specific problem (happens on multiple models) or a messaging environment specific problem (happens to exchange 2007 mailboxes as well as our 2010 mailboxes).

Looking forward to any responses
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Meeting Requests appearing as Emails - External Only

Postby guest » Wed Dec 15, 2010 12:29 pm

Guys,

This issue is currently logged with RIM but thought I would also throw it out there to see if it's happening to anyone else:

Bes Version: 5.0.1 MR2
Messaging environment: Exchange 2007 SP2 and Exchange 2010 RU1 and using EWS for blackberry Calandering.

Problem is simply that if a user outside of our organisation sends a meeting request to one of our users, it appears fine on their outlook but on their devices it appears as an email message (without the functionality to accept/decline)

If a user inside our organisation sends a meeting request, it appears perfectly on the device.

It doesn't appear to be a device specific problem (happens on multiple models) or a messaging environment specific problem (happens to exchange 2007 mailboxes as well as our 2010 mailboxes).

Looking forward to any responses
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Meeting Requests appearing as Emails - External Only

Postby guest » Wed Dec 15, 2010 1:17 pm

Retrieve the Microsoft Exchange Server calendar settings for the associated BlackBerry smartphone user account:

Note: The Microsoft Exchange Server PowerShell command is dependent on the version of Microsoft Exchange Server.

Microsoft Exchange Server 2007 SP1

Get-MailboxCalendarSettings -identity [Accountname] | Format-List

Microsoft Exchange Server 2010 RU1

Get-CalendarProcessing -identity [Accountname] | Format-List

See the following sample output from the command against an Microsoft Exchange Server 2010. The resulting output is the same for a user's mailbox on a Microsoft Exchange Server 2007:

[PS] C:\Windows\system32>Get-CalendarProcessing -identity user01 | Format-List

AutomateProcessing : None
AllowConflicts : False
BookingWindowInDays : 180
MaximumDurationInMinutes : 1440
AllowRecurringMeetings : True
EnforceSchedulingHorizon : True
ScheduleOnlyDuringWorkHours : False
ConflictPercentageAllowed : 0
MaximumConflictInstances : 0
ForwardRequestsToDelegates : True
DeleteAttachments : True
DeleteComments : True
RemovePrivateProperty : True
DeleteSubject : True
DisableReminders : True
AddOrganizerToSubject : True
DeleteNonCalendarItems : True
TentativePendingApproval : True
EnableResponseDetails : True
OrganizerInfo : True
ResourceDelegates : {}
RequestOutOfPolicy :
AllRequestOutOfPolicy : False
BookInPolicy :
AllBookInPolicy : True
RequestInPolicy :
AllRequestInPolicy : False
AddAdditionalResponse : False
AdditionalResponse :
RemoveOldMeetingMessages : True
AddNewRequestsTentatively : True
ProcessExternalMeetingMessages : False
DefaultReminderTime : 15
RemoveForwardedMeetingNotifications : False
Identity : rim.com/TestAccounts/user/user01
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm


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