Event ID 58117: Backup Exec Remote Agent didn't start

[chicagotech]

Situation: The client has Backup Exec 2010 R2 running on Windows 2008 R2. he Evet Viewe has this log: Event ID: 58117
The Backup Exec Remote Agent for Windows Systems service did not start. The application failed to listen on the NDMP TCP/IP port. Check the network configuration.

Resolution: The Backup Exec Remote Agent for Windows Servers (RAWS) service by default uses port 10000. This is the industry standard for the NDMP protocol which Backup Exec uses when communicating with the remote agent. The errors may be seen if Port 10000 is already in use by another application on the system. To cehck that, run NETSTAT -abno
This will give a list of all ports that are in use on the system along with the name of the process that is utilizing the port. The ports are listed in the format of IP Address:Port.
Example:
127.0.0.1:10000 876 (ID) would indicate that a process is listening on port 10000.

Change the port used by this application/process or remove it if not needed

Or follow this article to change the NDMP service prot.
How to change a service port using SERVICES - http://www.howtonetworking.com/Windows/serviceport1.htm