Live update was failing with error 1805

[chicagotech]

ERROR CODE/MESSAGE: Live update was failing with error 1805.

ENVIRONMENT/CONDITIONS:
OS on Media Server:Windows server 2008 R2
OS on Remote Server:N/A
Product & Version: Backup exec 2010 R2
Storage Devices:Hp tape library

TROUBLESHOOTING STEPS:

1) Customer has run the live update for a while.
2) Tried to run the live update failing with the error 1805.
3) Tried to run the live update again after adding the backup exec to the live update application
4) Had seven updates for the backup exec product installed it.
5) the patch installation was successful.
6) User accepted to close the case.

REFERENCE: http://www.symantec.com/business/suppor ... =TECH66265

RESOLUTION:
1) Tried to run the live update again after adding teh backup exec to the live update application