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The Thinprint output appears with a different font

Network Sharing , TCP/IP, Internet, Wireless, Exchange, IIS, ISA and Print

The Thinprint output appears with a different font

Postby guest » Mon Dec 08, 2014 10:49 am

Situation: The Thinprint output appears with a different font, or with incorrect or missing characters. The characters may also be set too far apart, run into each other, or even overlap.

Possible resolutions:

Install all fonts on the print server

Install all the fonts required by your users, not only on the computers, but also on all the involved print servers.
It is important that all styles of a font are installed – for Arial for example, that means Arial (Regular), as well as Arial italic, Arial bold and Arial bold italic.

Embedding fonts in documents
If documents originate from outside your firm, it is possible that these documents will provide the information as to which font was
used in the relevant application, but the font itself may not have been included.
If the font in question already is installed on the print server there should be no problem. Conversely, it is possible to embed fonts in files which are, for example, to be sent
to other firms, so that the recipient can print it out as it is meant to be printed.

Switching off automatic font substitution
Since new versions of Windows always come with new fonts and the character sets of Unicode fonts and device fonts of printers do not match, it is usually a good idea to turn off font substitution when printing in networks. The way to do this is differs from manufacturer to manufacturer. For examples please see the White Paper linked above.

Replace existing fonts
It may happen that you encounter missing characters that are replaced by squares in one pintout of a document, while in another printout from another client there are no missing characters, even though the used font is aparently the same for both clients. This is most likely caused by differing character maps for this font on each of the clients, for example when one client is a Windows XP machine and the other one a Windows 7 machine. An easy way to solve the problem in this case would be to transmit the Arial font from a Windows 7 machine to all affected Windows XP clients, so that there are no differing character maps for the used font.

Updating printer drivers
This one is pretty straight forward: Keep your printer drivers up to date.
(To do so, use WINDOWS UPDATE in the Printers folder of Windows 7 and 2008 R2.)

Installing hotfixes
There is a number of hotfixes available for font related issues by Microsoft and ThinPrint. Check the White Paper (link on top) for a detailed list.
Enabling file based font management for printing with ThinPrint
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