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Test Page failed to print

Network Sharing , TCP/IP, Internet, Wireless, Exchange, IIS, ISA and Print

Test Page failed to print

Postby blin » Wed Jul 13, 2016 4:02 pm

One of our windows 7 64 bit has a print problem. Whenever I send a test print page, it says
"Test Page failed to print". I have tried these
1. Uninstall and reinstall the printer drive. Make sure the driver is for 64 bit.
2. Restart printer spooler service and computer.
3. Try different user account including administrator account.
4. Turn off and then turn on the printer.
5. Try to add different printers such as HP, canon and Lexmark. All have the same problem.
Any suggestions?
How to Configure and Troubleshoot Cisco
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blin
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Posts: 3609
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Location: Chicago, USA

Re: Test Page failed to print

Postby blin » Wed Jul 13, 2016 4:03 pm

Before moving on, please help me verify following information:

1. Are you printing via network? If so, please make sure that there is connectivity between the PC and the printer.

2. Will the issue occur if we temp disable firewall and third-party security applications?

3. Are there any updates or 3rd party applications installed recently?

4. Are there any relevant events or errors in Event Viewer?

Please try the "Fix it" in the following article to reset the Print Spooler to have a test:

https://support.microsoft.com/en-us/kb/2793718
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
Site Admin
 
Posts: 3609
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA

Re: Test Page failed to print

Postby blin » Wed Jul 13, 2016 4:03 pm

I fixed the problem by running sfc /scannow. Thank you.
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
Site Admin
 
Posts: 3609
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA


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