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Printing queue stays in printer forever

Network Sharing , TCP/IP, Internet, Wireless, Exchange, IIS, ISA and Print

Printing queue stays in printer forever

Postby blin » Thu Nov 17, 2016 5:15 pm

Situation: The client can't print and the job stay in the queue forever. He has tried to delete the printing job. He has turned printer off and restarted printer
spool service.

Troubleshooting: We can clear printer queue by going to C:\windows\System32\Spool\Printers to delete any files.
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blin
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Posts: 3594
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA

Re: Printing queue stays in printer forever

Postby blin » Fri Nov 18, 2016 2:44 pm

Update: we find another device is using the same IP address of the printer. That is why they can't print. After re-assigning a new IP to the printer, it works.
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
Site Admin
 
Posts: 3594
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA


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