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Office 2013 encountered an error during setup

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Office 2013 encountered an error during setup

Postby blin » Mon Nov 28, 2016 2:36 pm

Q: When attempting to install Office 2013 Standard on a new Windows 10 computer, it gets this message: Office 2013 encountered an error during setup.
I don't see any installed Offices in Programs and features. What could be the problem?

A: Generally speaking, there are various of factors that could be the problem, media corruption, specific service not running, third party interference, domain policy block, etc. So I would like to suggest you take the following action plan to troubleshoot the issue:

1. Make sure the setup media is complete.

2. Make sure the Task Scheduler service is running.

3. Perform a clean boot of Windows and then attempt to install Office 2013.

4. Disjoin the computer from domain and then attempt to install Office 2013.

In order to narrow down the issue, would you please help collect the Office Setup.exe log file? Office Setup automatically creates log files in your %temp% folder. The Setup log file has the name that is similar to the following Microsoft Office Setup(####).txt.

Note: The #### characters in the log file names are numbers that start with 0001. They increment by one each time that you run Setup. Therefore, the log file that has the highest number is the log file for the most recent time that you ran Setup.
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
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Posts: 3546
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Location: Chicago, USA

Re: Office 2013 encountered an error during setup

Postby blin » Mon Nov 28, 2016 2:36 pm

1. Make sure the setup media is complete - the Media works for other computers.

2. Make sure the Task Scheduler service is running - Yes, Task Scheduler service is running

3. Perform a clean boot of Windows and then attempt to install Office 2013 - tried it but get the same error.

4. Disjoin the computer from domain and then attempt to install Office 2013 - tried it but get the same error.
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
Site Admin
 
Posts: 3546
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA

Re: Office 2013 encountered an error during setup

Postby blin » Mon Nov 28, 2016 2:37 pm

We received the setup log for further diagnosing. From the setup log, it seems that there is still some leftover from previous Office installation though you did not see any installed Office in Programs and Features. We would suggest you download and run the easy fix tool to completely uninstall Office prior to installing Office 2013 Standard again.

If the easy fix tool doesn't completely uninstall Office from your PC, you can manually remove the leftover by following the wizard - Manually remove an MSI installation of Office of https://support.office.com/en-us/articl ... 60ff29b232.
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
Site Admin
 
Posts: 3546
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA

Re: Office 2013 encountered an error during setup

Postby blin » Mon Nov 28, 2016 2:38 pm

Easy fix and manually removing don't fix the problem. I re-install the Windows 10.
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
Site Admin
 
Posts: 3546
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA

Re: Office 2013 encountered an error during setup

Postby blin » Mon Nov 28, 2016 2:39 pm

We had a similar case. That happens after we uninstall all Office 2016 come with the new computer. If we don't uninstall office 2016 or uninstall office e2016 after we install the office 2013 first, then all things work.
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
Site Admin
 
Posts: 3546
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA


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