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Problem to install Office 365

Network Sharing , TCP/IP, Internet, Wireless, Exchange, IIS, ISA and Print

Problem to install Office 365

Postby blin » Fri Dec 02, 2016 1:34 pm

Situation: Problem to install Office 365

Troubleshooting: :
Login to https://portal.office.com
Checked if the user has been assigned a License.
Go to Internet Settings > Internet Options > Advanced > Check all TSL/SSL.
Ran Uninstall Fix It Tool : http://support.microsoft.com/kb/2739501 and was successful.
Restarted the machine.
Disabled Antivirus/Firewall.
Added exception list to trusted sites.
Checked No Proxy server.
Ran Fiddler to check network traffic and checked issues reported.
Retry installation from another network.
Tried to download Office packages using Office Deployment Tool.
Installation and activation issues were resolved.

For more information about Office 365 ProPlus URLs and IP addresses, go to the following Microsoft website:
Office 365 URLs and IP address ranges: (Please browse to Office 365 ProPlus)
https://support.office.com/en-us/articl ... n-US&ad=US

Check whether you're behind a firewall
If you're behind a firewall, the firewall may have to be configured to enable access to the following:
For a Proxy Server or Web Filter, group policies, ADFS , add the following URLs to the exception List:

https://crl.microsoft.com/pki/crl/produ ... onsPCA.crl
https://www.microsoft.com/pki/crl/produ ... onsPCA.crl
https://crl.microsoft.com/pki/crl/produ ... Server.crl
https://crl.microsoft.com/pki/crl/produ ... hority.crl

Resolution: download Office 365 package and install it locally. Please refer to this page: Office 365 takes too long to install - viewtopic.php?f=1&t=19357
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