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Your email message was unable to be sent

Network Sharing , TCP/IP, Internet, Wireless, Exchange, IIS, ISA and Print

Your email message was unable to be sent

Postby chicagotech » Mon Jul 10, 2017 2:45 pm

Situation: When attempting to send an email from a computer running Symantec Endpoint Protection, you may receive this message: Your email message was unable to be sent because the connection to your mail server was interrupted.

Troubleshooting: Create and apply a Client Install Feature Set without pop3/smtp scan:

Step 1 Create a Client Install package
1. Go to admin > Install Packages
2. Under Install Packages >click Add Client Install Feature Set
3. Now you can uncheck POP3/SMTP Scanner
4. After giving it a name (Example: Disable POP3/SMTP) you can click on ok.
Step 2 Export a client install package:
1. In SEPM, click the Admin tab on the left.
2. Under Client Install Package right click the package of your choice.
3. Click Export.
4. Click Browse and choose the folder where the EXE file should be placed.
5. Click OK.

Note: Choose the options you would like.
Important note: Chose the security feature set has the new feature set which we created
6. Click OK.

Step 3:
Take the package to the remote machine (affected Machine) and run the setup has administrator

Important note: If you have any old package added for auto update under
Clients tab> Install packages (Delete the added packages from there)
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
chicagotech
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Posts: 6934
Joined: Mon Nov 27, 2006 1:24 pm
Location: Chicago USA

Re: Your email message was unable to be sent

Postby chicagotech » Mon Jul 10, 2017 2:49 pm

If the computer is web server without any email software, you may want to disable Outlook and internet email scan.
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
chicagotech
Site Admin
 
Posts: 6934
Joined: Mon Nov 27, 2006 1:24 pm
Location: Chicago USA


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