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BlackBerry: The server is not responding

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BlackBerry: The server is not responding

Postby guest » Thu May 21, 2009 10:41 am

Situation: You are running BlackBerry Software. When you setup BlackBerry on the phone to access Exchange OWA, you may receive this message: "The server is not responding. Please contact your administrator".

Cause

This problem might be caused by one of the following:

The activation password has not been set on the BlackBerry Enterprise Server.
The email address or password has been incorrectly entered on the BlackBerry device.
The temporary password has expired.
The BlackBerry device user's mailbox is full.
The ETP.DAT activation message is not arriving in the BlackBerry device user's mailbox.
The BlackBerry device does not have BlackBerry Enterprise Server and email transfer protocol (ETP) services enabled.
The BlackBerry device is not provisioned with BlackBerry Enterprise Server service class.
Resolution

Perform the appropriate resolution for the cause of the issue.

Cause 1

The activation password has not been set on the BlackBerry Enterprise Server.

Resolution

Set the activation password in BlackBerry Manager.

Cause 2

The email address or password has been incorrectly entered on the BlackBerry device.

Resolution

Have the BlackBerry device user type the correct email address and password on the BlackBerry device.

Cause 3

The temporary password expired due to one of the following:

Five activation attempts failed.
The BlackBerry device was not activated within 48 hours after the password was created.
The BlackBerry device user typed the password correctly once, but the enterprise activation process could not complete for reasons such as IT policy rejection or a cancelled activation.
Resolution

Create a new temporary password for the account in BlackBerry Manager.

Cause 4

The BlackBerry device user's mailbox is full.

Resolution

Clear the contents from the mailbox.

Cause 5

The ETP.DAT activation message has not arrived in the BlackBerry device user's mailbox.

Resolution

Make sure the messaging server is not filtering ETP.DAT attachments.

Cause 6

The BlackBerry device does not have BlackBerry Enterprise Server and email transfer protocol (ETP) services enabled.

Resolution

BlackBerry device users with only BlackBerry Internet Service cannot activate the BlackBerry device using the enterprise activation process.

Cause 7

The BlackBerry device is not provisioned with the BlackBerry Enterprise Server service class.

Resolution

Have the BlackBerry device user contact the wireless service provider to request that BlackBerry enterprise services be enabled on the BlackBerry device.
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Re: BlackBerry: The server is not responding

Postby blin » Sun Aug 02, 2009 2:26 pm

we had a similar problem in our company,
cause was the move of some mailboxes to an other storage, problem was solved by rebooting the BES...
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Re: BlackBerry: The server is not responding

Postby guest » Sun Aug 02, 2009 2:29 pm

my user had setup filtering in his Outlook. So what happed was - the email came in and sat in his Inbox. Check the users SPAM filtering rules
Tablet and Smartphone Setup Guide
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Re: BlackBerry: The server is not responding

Postby guest » Sun Aug 02, 2009 2:31 pm

I had this problem all yesterday and the reason the message stayed in the inbox was because the MAPI profile could not be opened to "scan" or whatever it does to scoop up the message.

Reason? Someone hid the besadmin account from the GAL in active directory. Unhide it, wait a minute then re-add the user to the BES and try activating again. Boom, it worked like a champ afterwards.
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http://chicagotech.net/
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Re: BlackBerry: The server is not responding

Postby chicagotech » Mon Aug 03, 2009 4:52 pm

In my case, the original email address is username@mail.chicagotech.net. We just changed it too username@chicagotech.net. The Blackberry software always takes username@mail.chicagotech.net. We need delete them from the ADUC>user properties.
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Re: BlackBerry: The server is not responding

Postby guest » Mon Aug 10, 2009 5:22 pm

In a Microsoft Exchange environment, one of the following problems may occur:

* Messages are sent to the BlackBerry device PST folder; therefore, the BlackBerry Enterprise Server cannot access the enterprise activation message
* The ETP.dat activation message is deleted or modified by an antivirus application or message blocking software
* The ETP message is unaltered in the user's inbox but it is not being picked up by the BlackBerry Enterprise Server

Resolution

To determine if changes are made to the ETP.dat message, send the BlackBerry device user a blank .dat file from an external email address, then have the file forwarded back.
Tablet and Smartphone Setup Guide
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Troubleshooting Vista Wireless
http://chicagotech.net/
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Re: BlackBerry: The server is not responding

Postby blin » Tue Aug 11, 2009 8:09 pm

I Had a case, I received ETP.DAT when activating the phone, and then I received server is not responding error. After following this link to re-check the ermissions,

How to install BlackBerry Professional Software in Exchange server
How to assign BlackBerry account permissions to access Exchange. How to check users' status in BlackBerry Manager ... 2) Setup the password to never expire. ...
http://www.howtonetworking.com/email/blackberry1.htm

I found I didn't assign Send As permission to the BlackBerry account at the Domain level.
How to Configure and Troubleshoot Cisco
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