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EqualLogic administrative password doesn't work

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EqualLogic administrative password doesn't work

Postby blin » Wed Nov 11, 2009 6:20 pm

Situation: the client tries to update the EqualLogic SAN frimware froom 4.1.6 to 4.2.1 using GUI. When it prompts fro the administrative password, he enters grpadmin password, but it doesn't work.

Troubleshooting: when he login EqualLgoic web Manager, he uses his user ID instead of grpadmin ID. What he needs to do is logon the web manager using grpadmin ID and firmware update will take grpadmin password.
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