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Event iD 20: send connect message to video subsystem failed

RRAS, VPN, TS/RDP, Routing and remote Access.

Event iD 20: send connect message to video subsystem failed

Postby guest » Tue Sep 24, 2013 8:06 am

Situation: The client is running Windows 2008 R2 as RD server. Some RD users may loss the connection to the RD server randoml with this event ID:
Log Name: Microsoft-Windows-TerminalServices-LocalSessionManager/Operational
Source: Microsoft-Windows-TerminalServices-LocalSessionManager
Event ID: 20
Attempt to send connect message to Windows video subsystem failed. The relevant status code was 0xd0000001.

Troubleshooting: The client changed the display resolution from 100% to 125% couple days ago. Changing the resolution back to 100% fixes the problem.
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