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User Profile Service failed logon. User profile can't load

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User Profile Service failed logon. User profile can't load

Postby blin » Thu Jan 26, 2017 3:45 pm

Situation; After the user changed his password, he can't login with this message: The User Profile Service failed the logon. User profile cannot be loaded.

Troubleshooting: It may create a temp profile for the user. We need to login administrator account to fix it.
1. Login administrator
2. Click Start, type regedit in the Search box, and then press ENTER.
3. In Registry Editor, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
4. In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.
5. Click each S-1-5 folder to locate the ProfileImagePath the problematic user account.
6. If you see two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, that is the problem.
7. You have to rename the .bak folder to .tem folder.
8. Then delete .bak in the .bak folder.
9. Restart the computer and try to login now.

Note: If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
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