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Win 7 Connects to local network but No Internet Access

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Win 7 Connects to local network but No Internet Access

Postby guest » Fri Dec 25, 2009 8:13 pm

Fresh install of Windows 7 build 7600 64-bit. The network interface on my Intel DP45SG motherboard was detected by Windows, but I also tried installing updated drivers directly from Intel and updating the BIOS. My local IP address 192.168.0.13 is pulled from the DHCP on my router just fine. I can view other PC's on my network and access their shared drives without any problems. The other PC's have access to the internet as well without issues...even another one running Windows 7 (RC build 7100 though).

I get the yellow triangle with exclamation point in the taskbar saying "No Internet Access". I've tried shutting off the firewall, setting the connection to public, etc. with no change. I've also gone through the Windows Network Diagnostic process and it says... "Your computers seems to be connected properly, but the device or resource (www.microsoft.com) is not responding". I also attempted to PING WWW.MICROSOFT.COM from a CMD prompt and it is able to use DNS to find the IP for www.microsoft.com is 65.55.12.249, but there is no response and the PING times out.

I looked through a bunch of forums and there seem to be others with similar issues, but I didn't find any resolution. Please help!
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Re: Win 7 Connects to local network but No Internet Access

Postby guest » Fri Dec 25, 2009 8:15 pm

You may try the following suggestions to check the issue.



Suggestion 1: Reset and restart the router.



Suggestion 2: Search and update the firmware for your router, if the firmware update is available on the manufacturer’s website.



Suggestion 3: Reset TCP/IP and DNS

=====================

1. Click the “Start” button, click "All programs", and click "Accessories".

2. Right-click "Command Prompt", and click "Run as administrator". If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Please enter the following commands, and press enter after each



NETSH INT IP RESET

IPCONFIG /FLUSHDNS



4. Restart the computer to check the issue.



Suggestion 4: Assign a static gateway

=====================

1. Click "Start", input "NCPA.CPL" (without quotation marks) to Search box and press Enter.

2. Right-click the network connection (Local Area Connection) and click "Properties".

3. Click to highlight "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties".

4. Point "Use the following IP address". According to your router’s settings, fill in the “IP address”, “Subnet mask” and “Default gateway”.

6. Click “OK”



What’s the result?



If the issue persists, please upload your System Information to SkyDrive and provide us the link for analyzing.



How to collect the System Information

==========================

1. Press “Start”, type in “msinfo32” (without quotation marks) in the Search bar and then press Enter.

2. Choose Save from the File menu and save it as an NFO file.

3. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".

4. Send the compressed file to us via SkyDrive.






--------------------------------------------------------------------------------
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
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Posts: 10191
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