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SEP log for troubleshooting

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SEP log for troubleshooting

Postby chicagotech » Wed Apr 15, 2015 2:55 pm

Look in the file system locations %temp% or %systemroot%\temp, which contain the following:

•SEP_INST.log (MSI log)
•ROLLBACK.log (if rolled back during migration)
Look in %AllUsersProfile%\Application Data\Symantec\Symantec Endpoint Protection\%currentversion%.105\Data\Install\logs, which contains the following:

•SIS_INST.log (Symantec Installer Log)
•RORU.log (uninstall log of previous product)
For rollbacks during a fresh install check SEP_INST.log and SIS_INST.log:

•For failures in SEP_INST.log search for Value 3
•For failures in SIS_INST.log search for "failed to execute" "returning non-success" and "ACTION_FAILED."
Other files to obtain
Look in %Program Files%\Symantec\Symantec Endpoint Protection\<latest-version>\Scripts for the following:

•All files (e.g., install script, rollback script, etc.)
Look in %AllUsersProfile%\Application Data\Symantec\Symantec Endpoint Protection\<latest-version>\Data\Scripts\ for the following:

•All files (e.g., install script, rollback script, etc.)
Additional logs
•SETUPAPI.LOG

Note: This log used to be located in C:\Windows but it is now located at C:\Windows\INF.
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chicagotech
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