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How do I remove ransomware from my PC?

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How do I remove ransomware from my PC?

Postby blin » Sun Jun 12, 2016 4:20 pm

How do I remove ransomware from my PC?

How to remove the ransomware depends on what type it is.

If your web browser is locked

You can try to unlock your browser by using Task Manager to stop the web browser's process:


1.Open Task Manager. There are a number of ways you can do this:

•Right-click on an empty space on the taskbar and click Task Manager or Start Task Manager.


•Press Ctrl+Shift+Esc.


•Press Ctrl+Alt+Delete.




2.In the list of Applications or Processes, click on the name of your web browser.


3.Click End task. If you are asked if you want to wait for the program to respond, click Close the program.


4.In some workplaces, access to Task Manager may be restricted by your network administrator. Contact your IT department for help.


When you open your web browser again, you may be asked to restore your session. Do not restore your session or you may end up loading the ransomware again.

See the question “How do I protect myself from ransomware” above for tips on preventing browser-based ransomware from running on your PC.

If your PC is locked


•Method 1: Use the Microsoft Safety Scanner in safe mode

First, download a copy of the Microsoft Safety Scanner from a clean, non-infected PC. Copy the downloaded file to a blank USB drive or CD, and then insert it into the infected PC.

Try to restart your PC in safe mode:
•In Windows 10
•In Windows 8.1
•In Windows 7
•In Windows Vista
•In Windows XP

When you're in safe mode, try to run the Microsoft Safety Scanner.



•Method 2: Use Windows Defender Offline

Because ransomware can lock you out of your PC, you might not be able to download or run the Microsoft Safety Scanner. If that happens, you will need to use the free tool Windows Defender Offline:
•Download Windows Defender Offline

See our advanced troubleshooting page for more help.


Steps you can take after your PC has been cleaned

Make sure your PC is protected with antimalware software.

Microsoft has free security software that you can use:

•If you have Windows 10 or Windows 8.1, your PC comes with antimalware software: Windows Defender.


•If you’re using Windows 7 or Windows Vista, you should install antimalware software, such as Microsoft Security Essentials.


•You can update Microsoft security software on our updates page.


If you don't want to use Windows Defender or Microsoft Security Essentials, you can download other security software from another company. Just make sure it is turned on all the time, fully updated, and provides real-time protection.
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blin
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Re: How do I remove ransomware from my PC?

Postby blin » Sun Jun 12, 2016 11:12 pm

If the ransomware prevents you from entering Windows or running programs, as lock-screen viruses typically do, you can try to use System Restore to roll Windows back in time. Doing so doesn’t affect your personal files, but it does return system files and programs to the state they were in at a certain time. The System Restore feature must be enabled beforehand; Windows enables it by default.
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
Site Admin
 
Posts: 3594
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA

Re: How do I remove ransomware from my PC?

Postby blin » Sun Jun 12, 2016 11:13 pm

To try System Restore, shut down your PC and locate the F8 key on your PC’s keyboard. Turn the PC on, and as soon as you see anything on the screen, press the F8 key repeatedly. This action should bring up the Advanced Boot Options menu; there, select Repair Your Computer and press Enter. Next you’ll likely have to log on as a user; select your Windows account name. (If you don’t have a password set, leave that blank.) Once logged on, you’ll find shortcuts to a few tools; click System Restore.
How to Configure and Troubleshoot Cisco
http://www.howtocisco.com

Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com
blin
Site Admin
 
Posts: 3594
Joined: Wed Dec 31, 1969 7:00 pm
Location: Chicago, USA


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