PROBLEM: VPN will not login Reason 413: User authentication

[valliebaby]

Reason 413: User authentication failed.
Any help is appreciated!!!

Here are the logs:

MINI LOG

Cisco Systems VPN Client Version 4.8.01.0300
Copyright (C) 1998-2005 Cisco Systems, Inc. All Rights Reserved.
Client Type(s): Windows, WinNT
Running on: 5.1.2600 Service Pack 2
Config file directory: C:\Program Files\Cisco Systems\VPN Client\
1 15:50:39.515 04/15/08 Sev=Warning/2 IKE/0xA3000067
Received Unexpected InitialContact Notify (PLMgrNotify:886)

FULL LOG

Cisco Systems VPN Client Version 4.8.01.0300
Copyright (C) 1998-2005 Cisco Systems, Inc. All Rights Reserved.
Client Type(s): Windows, WinNT
Running on: 5.1.2600 Service Pack 2
Config file directory: C:\Program Files\Cisco Systems\VPN Client\
1 15:50:39.515 04/15/08 Sev=Warning/2 IKE/0xA3000067
Received Unexpected InitialContact Notify (PLMgrNotify:886)
2 15:51:19.781 04/15/08 Sev=Warning/2 IKE/0xA3000067
Received Unexpected InitialContact Notify (PLMgrNotify:886)
Cisco Systems VPN Client Version 4.8.01.0300
Copyright (C) 1998-2005 Cisco Systems, Inc. All Rights Reserved.
Client Type(s): Windows, WinNT
Running on: 5.1.2600 Service Pack 2
Config file directory: C:\Program Files\Cisco Systems\VPN Client\
1 15:55:02.000 04/15/08 Sev=Info/4 CM/0x63100002
Begin connection process
2 15:55:02.000 04/15/08 Sev=Info/4 CVPND/0xE3400001
Microsoft IPSec Policy Agent service stopped successfully
3 15:55:02.000 04/15/08 Sev=Info/4 CM/0x63100004
Establish secure connection using Ethernet
4 15:55:02.000 04/15/08 Sev=Info/4 CM/0x63100024
Attempt connection with server "69.5.45.34"
5 15:55:03.000 04/15/08 Sev=Info/6 IKE/0x6300003B
Attempting to establish a connection with 69.5.45.34.
6 15:55:03.015 04/15/08 Sev=Info/4 IKE/0x63000013
SENDING >>> ISAKMP OAK AG (SA, KE, NON, ID, VID(Xauth), VID(dpd), VID(Frag), VID(Nat-T), VID(Unity)) to 69.5.45.34
7 15:55:03.015 04/15/08 Sev=Info/4 IPSEC/0x63700008
IPSec driver successfully started
8 15:55:03.015 04/15/08 Sev=Info/4 IPSEC/0x63700014
Deleted all keys
9 15:55:03.250 04/15/08 Sev=Info/5 IKE/0x6300002F
Received ISAKMP packet: peer = 69.5.45.34
10 15:55:03.250 04/15/08 Sev=Info/4 IKE/0x63000014
RECEIVING <<<ISAKMP>>> ISAKMP OAK AG *(HASH, NOTIFY:STATUS_INITIAL_CONTACT, NAT-D, NAT-D, VID(?), VID(Unity)) to 69.5.45.34
18 15:55:03.250 04/15/08 Sev=Info/4 IKE/0x63000083
IKE Port in use - Local Port = 0x01F4, Remote Port = 0x01F4
19 15:55:03.250 04/15/08 Sev=Info/5 IKE/0x63000072
Automatic NAT Detection Status:
Remote end is NOT behind a NAT device
This end is NOT behind a NAT device
20 15:55:03.250 04/15/08 Sev=Info/4 CM/0x6310000E
Established Phase 1 SA. 1 Crypto Active IKE SA, 0 User Authenticated IKE SA in the system
21 15:55:03.312 04/15/08 Sev=Info/5 IKE/0x6300002F
Received ISAKMP packet: peer = 69.5.45.34
22 15:55:03.312 04/15/08 Sev=Info/4 IKE/0x63000014
RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_INITIAL_CONTACT) from 69.5.45.34
23 15:55:03.312 04/15/08 Sev=Warning/2 IKE/0xA3000067
Received Unexpected InitialContact Notify (PLMgrNotify:886)
24 15:55:03.312 04/15/08 Sev=Info/5 IKE/0x6300002F
Received ISAKMP packet: peer = 69.5.45.34
25 15:55:03.312 04/15/08 Sev=Info/4 IKE/0x63000014
RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_RESP_LIFETIME) from 69.5.45.34
26 15:55:03.312 04/15/08 Sev=Info/5 IKE/0x63000045
RESPONDER-LIFETIME notify has value of 86400 seconds
27 15:55:03.312 04/15/08 Sev=Info/5 IKE/0x63000047
This SA has already been alive for 0 seconds, setting expiry to 86400 seconds from now
28 15:55:03.312 04/15/08 Sev=Info/5 IKE/0x6300002F
Received ISAKMP packet: peer = 69.5.45.34
29 15:55:03.312 04/15/08 Sev=Info/4 IKE/0x63000014
RECEIVING <<<ISAKMP>>> ISAKMP OAK TRANS *(HASH, ATTR) to 69.5.45.34
33 15:55:26.593 04/15/08 Sev=Info/5 IKE/0x6300002F
Received ISAKMP packet: peer = 69.5.45.34
34 15:55:26.593 04/15/08 Sev=Info/4 IKE/0x63000014
RECEIVING <<<ISAKMP>>> ISAKMP OAK TRANS *(HASH, ATTR) to 69.5.45.34
36 15:55:26.593 04/15/08 Sev=Info/4 IKE/0x63000017
Marking IKE SA for deletion (I_Cookie=05DE565A27DB8177 R_Cookie=B260363A6CEAC0D8) reason = DEL_REASON_WE_FAILED_AUTH
37 15:55:26.593 04/15/08 Sev=Info/4 IKE/0x63000013
SENDING >>> ISAKMP OAK INFO *(HASH, DEL) to 69.5.45.34
38 15:55:27.437 04/15/08 Sev=Info/4 IKE/0x6300004B
Discarding IKE SA negotiation (I_Cookie=05DE565A27DB8177 R_Cookie=B260363A6CEAC0D8) reason = DEL_REASON_WE_FAILED_AUTH
39 15:55:27.437 04/15/08 Sev=Info/4 CM/0x63100014
Unable to establish Phase 1 SA with server "69.5.45.34" because of "DEL_REASON_WE_FAILED_AUTH"
40 15:55:27.437 04/15/08 Sev=Info/5 CM/0x63100025
Initializing CVPNDrv
41 15:55:27.437 04/15/08 Sev=Info/6 CM/0x63100046
Set tunnel established flag in registry to 0.
42 15:55:27.437 04/15/08 Sev=Info/4 IKE/0x63000001
IKE received signal to terminate VPN connection
43 15:55:27.437 04/15/08 Sev=Info/4 IKE/0x63000086
Microsoft IPSec Policy Agent service started successfully
44 15:55:27.453 04/15/08 Sev=Info/4 IPSEC/0x63700014
Deleted all keys
45 15:55:27.453 04/15/08 Sev=Info/4 IPSEC/0x63700014
Deleted all keys
46 15:55:27.453 04/15/08 Sev=Info/4 IPSEC/0x63700014
Deleted all keys
47 15:55:27.453 04/15/08 Sev=Info/4 IPSEC/0x6370000A
IPSec driver successfully stopped



Thanks!!

[chicagotech]

Can you try different computer or different username? Also, have you checked this link?

cisco reason messages
Reason 413: user authentication failed. Reason 414: Failed to establish a TCP. Troubleshooting: The VPN Client was not able to establish the TCP connection ...
www.chicagotech.net/vpnissues/ciscoerror12.htm