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Upload utility issue

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Upload utility issue

Postby blin » Tue Aug 11, 2015 4:56 pm

Problem: We have a client that has blank files coming over when they run their upload utility. I check the T:\ftptransfer\ftpTS folder and everything looks ok. Any other ideas as to why we would be receiving a file but it’s blank? The file they are converting over is attached.

Possible resolution: 1. their FTP data port on computer and/or firewall are blocked. Can you please take a look?
2. Re-install Upload utility.
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