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etp.dat not being delivered to the handheld device

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etp.dat not being delivered to the handheld device

Postby guest » Thu Aug 27, 2009 11:01 pm

Hi
currently using BES 4.1 with exchange 2003 and am having a problem with one mailbox which will not activate correctly. I have around 40 other devices which are on the BES and have recently activated other blackberrys with no problems at all.
When i set the Enterprise activation password, the message with the etp.dat file is generated and appears in the mailbox in question (in the inbox folder) but does not seem to get to the handheld device so it never gets out of the 'Activating..' state.
i have checked the mailbox and it doesnt seem to have any forwarding or filter rules on so im a bit stumped as to why its not delivering the file to the device.
Any suggestions would be appreciated!
cheers


Normally issues like this occur if the user is in a different mail store (or mail server) that the Blackberry service account doesn't have access to. The quick way to confirm is by running the following from the command prompt on the BES

1. Navigate to "\Program Files\Research In Motion\Blackberry Enterprise Server\Utility"
2. Run IEMSTest.exe
3. Leave the MAPI profile as default and press OK.
4. Select the user from the list and press OK.
5. A security and accessibility check will be performed on the mailbox and displayed in the command prompt window.

If this fails we need to ensure the security settings are being inherited to the mail store that holds this user. If it passes the test you need to ensure the user hasn't go email forwarding configured in AD\Exchange. Also via the Blackberry Manager double click the user and select Advanced and set a static mailbox agent of 200 and then retry the activation (once activated remove the static mailbox agent).
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
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Re: etp.dat not being delivered to the handheld device

Postby guest » Thu Aug 27, 2009 11:02 pm

Ran the test as you suggested and it passed, so i had someone check all the permission on the mailbox, turns out it wasnt inheriting the right settings so its all working now
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: etp.dat not being delivered to the handheld device

Postby guest » Thu Aug 27, 2009 11:07 pm

The is my test:

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>iemstes
t
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - bes admin.
Opening message store for Firstname Lstname using /o=gbc/ou=DOMAIN/cn=Recipients/cn=BLSTNAME
/O=gbc/OU=DOMAIN/cn=Configuration/cn=Servers/cn=MAIL/cn=Microsoft Private
MDB.
Firstname Lstname's Mailbox opened successfully.
Root Folder opened successfully.
Folder created successfully.
Test folder deleted successfully.
Test completed successfully for Firstname Lstname.

I found the problem is the user has two email addressed and Blackberry software doesn't use the primary one.
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: etp.dat not being delivered to the handheld device

Postby guest » Thu Aug 27, 2009 11:08 pm

The BlackBerry device shows that enterprise activation is stuck on Activating...
• ETP.dat messages sent from the BlackBerry device to the BlackBerry device user's email address are not making it to the Inbox of the email client (for example, Microsoft Outlook?).
1. Check for BlackBerry device user defined filters, spam control, or junk email rules blocking the message from arriving in the Inbox.
2. Confirm that the BlackBerry device has the correct signal type and signal strength to send data. Test personal identification number (PIN) messaging to confirm this.
3. Send a test enterprise activation request to an account, such as Hotmail? to verify the ETP.dat messages are being sent.
• The BESAdmin account does not have the correct permissions to access the BlackBerry device user's mailbox and retrieve the ETP.dat message (the ETP.dat message has to arrive to the Inbox first before the BESAdmin will be notified of its existence).
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm


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