Home | Site Map | Cisco How ToNet How To | Wireless |Search | Forums | Services | Donations | Careers | About Us | Contact Us|

Where does the Blackberry ETP.dat email go

Wi-Fi, Mobile phone.

Where does the Blackberry ETP.dat email go

Postby guest » Wed Sep 02, 2009 4:17 pm

We have a problem to active Blackbeery phone to access OWA because the Blackberry EPT.dat doesn't' stay in the inbox folder. We are running Blackberry Professional software in Exchange 2003. When trying to active Blackberry phone, the blackberry.net will send ETP email to the user. The ETP email should stay in the Inbox to process the phone activation.

1. when we active the blackberry the ETP email comes to the Outlook inbox but it disappear in just second (we can see it)
2. We have added *.blackberry.net in the whitelist of our spam filer software GFI and the GFO monitor shows the ETP email is whtelist and process successfully (meaning it is sent to the user).
3. The Exchange IMF is setup No Action when an email is marked junk mail (meaning it will be sent to the junk mail folder).
4. We have checked the deleted item and junk mail folders, but can't find any email from blackberry.net.
5. The Exchange track log also shows the ETP email was sent to the user. -
6. For a test, I also close my Outlook when activating the Blackberry phone. Then I open our OWA, I don't see the ETP mail.

Where can the ETP do
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Where does the Blackberry ETP.dat email go

Postby guest » Wed Sep 02, 2009 4:18 pm

Before we go any further, I would appreciate your help in clarifying the following questions:

1. Does this issue occur to other users?

2. Does the activation process started when the issue occurs?

3. Is there any Outlook rules, which is used to move this kind of message to another folder?

4. Do you have any antivirus software installed on the client side or server side?

Please understand that as this issue is closely related to some third party devices and software. You may need to contact Blackberry for further assistance. However, I will try my best to help you from the Exchange server and Outlook side. Thanks for your understanding.

If the email has appeared in the mailbox, it should have passed the Spam Filter and IMF. If you have some antivirus software installed on the Exchange server side or Outlook client side, please temporarily disable or uninstall them to verify the result.

From the Outlook client side, please also check the following:

1. Start Outlook with command: Outlook /safe, it will disable all the Outlook Add-ins. Test the result.

2. Add blackberry.net to safe sender list: From Outlook Tools -> Options -> Junk E-Mail:

---------------------------

a. Under Options tab:

- make sure the junk e-mail protection level is set to: Low.

- make sure "Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder" is not selected.

b. Under Safe Senders list, click Add to add: blackberry.net

c. Click OK. Test the issue again.

3. Disable Outlook rules

---------------------------

a. Click Outlook Tools -> Rules and Alerts

b. Hold your Shift key, select the first and then the last rule, press Space key on the keyboard. All the rules will be unchecked. Click OK.

4. Explicitly allow .dat attachment in Outlook

---------------------------

a. Click Start and then Run. Type in regedit and press Enter.

b. Locate the following branch:

Microsoft Office Outlook 2007:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

Microsoft Office Outlook 2003:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

c. Under Edit, click New, and then click String Value.

d. Copy and paste (or type) the following name for the new value: Level1Remove

e. Press ENTER.

f. Right-click the new string value name, and then click Modify.

g. Type the file name extension of the file type that you want to open in Outlook. For example: dat

h. Restart Outlook to test this issue.

More info:

You may receive an "Outlook blocked access to the following potentially unsafe attachments" message in Outlook

http://support.microsoft.com/kb/829982/en-us

I also found some other websites about similar issues, you can check the suggestions on these websites:

The ETP.DAT message disappears from the mailbox, but the enterprise activation process stops during the activating stage

http://www.blackberry.com/btsc/search.d ... Id=KB17506

Troubleshooting Resolving BlackBerry Activation Issues

http://www.smartphonecool.com/2009/08/t ... on-issues/
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Where does the Blackberry ETP.dat email go

Postby guest » Wed Sep 02, 2009 4:19 pm

We have 3 users. All of them have similar situating. I have tried all your suggestions, but the email doesn't stay in the Inbox. Is there a way to search the email?
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Where does the Blackberry ETP.dat email go

Postby guest » Wed Sep 02, 2009 4:20 pm

Cause 4
------------------

The ETP.dat message is deleted, modified or not accessible.

- Email messages are sent to the BlackBerry user’s personal folder; therefore, the BlackBerry Enterprise Server cannot access the activation message (ETP.dat).

- The ETP.dat activation message is deleted or modified by an anti-virus application or message blocking software.

- The ETP.dat activation message is unaltered in the user’s inbox, but the BlackBerry Enterprise Server does not retrieve it.

Resolution
------------------

To determine any changes with the ETP. dat message, send the BlackBerry smartphone user a blank .dat file from an external email address and have the user forward the file back.
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Where does the Blackberry ETP.dat email go

Postby guest » Wed Sep 02, 2009 4:21 pm

1. I did try to send a test dat email. It stays in the Inbox.
2. I stopped all Symantec anti virus and spam services. When I tried to active, I can see the ETP email (you can check this page for the screenshot: http://www.wifimvp.com/mobile/bb7.htm). As before, it disappears in seconds and I can't open the file with the message "The item has been removed or deleted". Then I try to close the Outlook, I still can't active it.

Now the exchange doesn't have anti virus running and outlook doesn't run. Where does the email go?
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Where does the Blackberry ETP.dat email go

Postby fenton » Fri Sep 04, 2009 9:21 pm

Cause 1
The BlackBerry Enterprise Server that picks up the ETP.DAT email message from the BlackBerry smartphone user’s mailbox uses a different BlackBerry Configuration Database and resides in a different BlackBerry Domain than the BlackBerry Enterprise Server that is expected to pick up the email message.
Resolution 1
Remove the BlackBerry smartphone user from the other BlackBerry Enterprise Server that is monitoring this mailbox.
fenton
 
Posts: 421
Joined: Mon Dec 04, 2006 3:25 pm

Re: Where does the Blackberry ETP.dat email go

Postby fenton » Fri Sep 04, 2009 9:23 pm

I have the similar case. I called Verizon tech support and asked how to sync my email, contact and calendar via Exchange with Blackberry Professional Software installed. He told me that I must upgrade my personal email and web access ($29 per month) to corporation email service ($49 per month). Note: my previous Motorola Q with Mobile 5 doesn't have problem to sync with OWA. I was told if we would have Blackberry Professional Software, Blackberry Storm should be able to sync all email, contact and calendar. Do I need to upgrade to corporation email service even we have Blackberry Professional Software?
fenton
 
Posts: 421
Joined: Mon Dec 04, 2006 3:25 pm

Re: Where does the Blackberry ETP.dat email go

Postby fenton » Fri Sep 04, 2009 9:24 pm

You need the BES data plan to connect to BPS.

With BIS dataplan you can connect to OWA but no contacts tasks and a few other things will not sync.

With a generic (windows dataplan) you can do a few things but not much.
fenton
 
Posts: 421
Joined: Mon Dec 04, 2006 3:25 pm

Re: Where does the Blackberry ETP.dat email go

Postby fenton » Fri Sep 04, 2009 9:24 pm

Thank you. Finally, I figured out how to setup my phone to access OWA. I publish the step by step here: How to configure Verizon Blackberry phone to access OWA - http://www.howtonetworking.com/wireless/bbvzw1.html.
fenton
 
Posts: 421
Joined: Mon Dec 04, 2006 3:25 pm


Return to Wireless

Your Ad Here

Who is online

Users browsing this forum: No registered users and 1 guest