Home | Site Map | Cisco How ToNet How To | Wireless |Search | Forums | Services | Donations | Careers | About Us | Contact Us|

Can't setup Exchange ActiveSync in HTC 4G Phone

Tablet, Smart Phone, other Internet devices

Can't setup Exchange ActiveSync in HTC 4G Phone

Postby guest » Sun Mar 20, 2011 11:00 am

on exchange under activesync settings
there is a setting
"allow access to devices that do not fully support password settings"
most organisations will have set up active sync to require a password
when you connect to the mailbox for the first time (on ihone \ windows mobile) if the device does not have a password set , active sync prompts the user to create one
on android this setting cannot be enforced so you are not able to complete active sync set up

there is also a setting to allow users to be excluded from the password policy requirement , this works as i have tested it

i would expect most exchange admins to deny this request
htc \ google need to code their software to work in the standard secure way
in our environment we have win mobile devices and apple iphones and they all work without having to make any changes on the server end

there is also a third party piece of software that allows active sync to work as one of our users bought it for the first google phone
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Can't setup Exchange ActiveSync in HTC 4G Phone

Postby guest » Sun Mar 20, 2011 11:07 am

I have had the same problem. After I used the TouchDown (www.nitrodesk.com) application it seemed to work.
But I finally found out what the problem is.
The HTC HERO Android operating system has got the problem with some MS Exchange policies.
Now if you have (normally every company has) enabled that you have to give a password to connect to your company email you will fail on your HTC HERO.
This is because atm the HTC HERO is missing something that can send back your encrypted password etc..
So here is what u need to do:
Go to your Exchange server (if you can not do it yourself ask your system admin) and go to the properties of the Mobile Services > On the general Tab open de "Device Security". On the Device Security tab you can see that "Enforce password on device" is enabled. This is causing your problem!!... Now you do not want to disabled this for your entire company but you can exclude yourself from having to enter a password to read your email. So go to "Exeptions" and have your domain\username filled in there.

Problem solved.
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Can't setup Exchange ActiveSync in HTC 4G Phone

Postby guest » Sun Mar 20, 2011 11:56 am

This actually worked for me: Do a "Factory reset" -> log in at "Google Account" when prompted !!! (i also was'nt able to log in before when i had probs with exchange-server)

... and suddenly the sky opened. I have NO idea why this works

Factory Reset:
Menu -> Settings -> Security -> Factory Data Reset ... and YES ... i know that y'all spend lots of time tuning, finishing and personalizing ... but this was the sollution for me
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm

Re: Can't setup Exchange ActiveSync in HTC 4G Phone

Postby guest » Wed Mar 23, 2011 3:07 pm

Here is how I resolved the Exchange SP1 issue. I have a Droid 2, the process below installed the old Corporate Email app instead of replacing the New Corporate Sync app. Looks just like the email app on the Droid1


Go to the Android Market, search for and install "appInstaller"


Using your browser on the Droid, go to the following URL http://denness.net/Email.apk


This file will be download to your SD card. Wait until download is complete, won't take very long.

Launch appInstaller


Select Email 2.2 and install. Enable unverified applications if neccessary


Credit goes to http://laurie.denness.net/blog/2010/09/ ... roid-froyo /
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
guest
 
Posts: 10191
Joined: Mon Nov 27, 2006 1:10 pm


Return to Do-It-Yourself

Your Ad Here

Who is online

Users browsing this forum: No registered users and 3 guests