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PC can't see the HTC phone and card

Tablet, Smart Phone, other Internet devices

PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:34 pm

I have installed the latest update of HTC sync for Hero but none of my PCs can see the phone or the card via USB, no matter if I use one running XP sp3 or Vista sp2.
If I open the HTC sync app the "connect now" buttons are grayed out.
And when I select connect or syncronize on the Hero, it gives the message that the phone can't find HTC sync on my PC even if it's open.

I tried to swich the phone one and off while connected via USB, and to uninstall and reinstall the prog a couple of times but I got no joy anyway.

Please, has anyone an idea on what can be tied or done?
Last edited by guest on Fri Mar 25, 2011 2:39 pm, edited 1 time in total.
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:35 pm

You need to "check" the "USB de-bugging" setting in the phone;

HOME > MENU > Settings > Applications > Development needs to be selected for the phone to be able to synchronize with the PC using HTC Sync.
Last edited by guest on Fri Mar 25, 2011 2:39 pm, edited 1 time in total.
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:39 pm

I had the same problem, tried everything... nothing helped. But - remove and replace battery = success
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:42 pm

The original Sync cable (USB to Mini USB) is a FULL data exchange cable.

Wow, this is quite a pain. I thought the whole point of USB was to have "one cable to rule them all". It's bad enough that they designed the connector so you can't see what side is up. Now I learn that there are also different types even though they all look alike. My other cable transfers data quite happily for many other devices (various cameras and hard disks). Anyway, good to know at last!
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:44 pm

Got a Hero on Wednesday. Inserted the 2gb card supplied with the phone and fired up. Wanted to transfer some music from pc via usb, and then my torture began. I have XP Pro SP3.

I have done all of the following:
1. Enabled usb debugging.
2. Upon connection with pc, always selected mount from the notifications bar.
3. Installed/uninstalled latest HTC driver and Sync from the HTC website (twice)
4. Uninstalled and reinstalled android driver using Device Manager.
5. Formatted the sd card.
6. Tried it on a mac.
7. I did get HTC Sync to "talk" to the phone at one point, but it didn't actually transfer any of my contacts (I unchecked calendar).

Regardless, what I am finding is that my pc recognises the device when I plug it in and mount the card, it will let me create a folder on the drive (I've done this via My Computer) but as soon as I attempt to actually copy any files over, the computer hangs, it loses the drive (insert disk etc) and I have an end program situation. To begin with , I couldn't get the computer to even recognise the drive for more than about 30 secs, but this seems to be a bit more stable now.

A couple of extra worries - I'm sure HTC Sync wasn't on the card when I first inserted it, and after the first couple of attempts at usb connection some of the file names had odd symbols in them. (I deleted these off the card manually, in hindsight perhaps an error?). Unfortunately, the card reader I have on my pc doesn't take micro sd so I can't test the card out of the phone yet.

Apologies for the length of this post, but I am almost at the point of returning the handset to Orange, so can anyone shed light on the following questions:

1. Should/does usb mounting work completely independently of HTC Sync?
3. Could my firewall or av software be causing problems?
2. As the same thing happened when I tried to copy files via the mac, could the card be corrupted? (The phone and pc/mac will read from the card).

I see many people have similar issues, but the number of fixes seems almost the same amount. Any help greatfully received.
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:44 pm

Read the above carefully !!! Then USE THE ORIGINAL CABLE THAT CAME WITH THE PHONE !!! Plug it into the phone and the other end into the USB port on your computer, then proceed as you have been doing. This should work
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:47 pm

Typically, the "fix" would appear to be one I should have tried right at the outset. I had been using the USB ports on the front of my pc case without any success, as a "let's try this before I send it back" I plugged it into one of the ports on the back of the machine and voila! And it worked with the cable I have for my Palm cradle (forgot it had the same connections).

A friend built my pc, and I am now wondering if the extra usb ports he added on the fascia are possibly 1.1, whereas the rear ports are 2.0 and the Hero is not backwards compatible? I tried it again using the front ports and they definitely don't work properly with the Hero, yet all my usb memory sticks, my se W890i, a card reader I borrowed to check the micro sd card and anything else I've ever used in them all work perfectly.

Given there the huge amount of headscratching out there about usb connections and the Hero, hopefully my findings might be another option to try?

HTC Sync is still proving a problem, but I think that is a conflict issue with avg antivirus. Less bothered, as I don't really need to sync with Outlook anyway.
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:48 pm

I have had a similar problem with a 'home built' computer - the one I am using now - USB ports at the front are a branch of the main USB ports at the back, and generally seem to be down on power (this is why we use powered hubs) - but glad you fixed it - we will add this to the list of possible solutions !!!
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:49 pm

Im getting the same thing,
quick question did you find a way to fix this problem?

Thanks!!!!
Quote:
Originally Posted by Plexus
I discovered the culprit of my troubles: its not HTC sync, it's the other file, the nasty "HTC Driver".

I tried to uninstall it but it behaves exactly like a piece of malware.
It's Impossible to uninstall.

The cryptic message I get every time I ry to uninstall it is this " UnInstall Drivers Failed, some file may lose, Please repair the application and try again!"

Could it be that "lose" may mean "loose"? But even then , wtf does it mean? How can I repair this thing?
Or even better: how can I get rid of it?

Is HTC phone business just a cover to hide a malicious gang of malware spreading goons?
It would'nt surprise me, I've never heard of a conspiracy theory that did'nt convince me.

Do you ,Android sages have a suggestion for me?
Please don't abandon me in this moment my friends, you know how much I rely on your wise words.
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:50 pm

I had the same problem for weeks. I tried everything to fix my problem with my htc hero only charging when connected but I was not able to access the sd. For me It turned out that the usb cord that came with the phone was somehow damaged. So I changed the usb cord with another one that I had and now it connects ok. Hope this helps
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Re: PC can't see the HTC phone and card

Postby guest » Fri Mar 25, 2011 2:53 pm

Resoltunios: 1. Download and install the latest HTC Sync upgrade

The HTC Sync software on the microSD card that comes with your phone may not be the most recent version. If you have installed it from the microSD card to your computer, check the version by clicking Help > About in the HTC Sync dialog box.

Compare the HTC Sync version that you have with the upgrade version in the HTC support page. If yours is not the latest version, download and install the latest HTC Sync upgrade to your computer. For guidance on downloading and installing, see Downloading and Installing HTC Sync.

2. Select USB debugging on your phone

If you have set up HTC Sync to auto sync Outlook contacts and calendar (or Outlook Express contacts), make sure USB debugging is selected before connecting the USB cable to your phone and your computer.

Press HOME > MENU, and then tap Settings > Applications > Development.
Tap the USB debugging check box if it's not selected.

3. Check the USB cable

Check if the USB cable you are using to connect your phone to the computer is working.

If there's no problem with the USB cable, you should see the USB icon on the upper-left side of your phone screen when you have your microSD card installed and you connect your phone to the computer with the USB cable. (If your phone's battery does not have a full charge, you will also see the battery charging icon on the upper right of your phone screen when the battery is being charged through the USB cable.)

If you do not see the USB icon, the USB cable may be damaged. Try replacing and using another USB cable.

4. Reinstall HTC Sync and HTC Driver

If, after trying the above solutions, HTC Sync still does not detect your phone, uninstall and then reinstall HTC Sync and the HTC Driver on your computer.

Uninstall the HTC Driver first. On your computer, click Start > Programs > HTC > HTC Driver > Uninstall Driver and follow the onscreen instructions.
Uninstall HTC Sync. Click Start > Programs > HTC > Uninstall HTC Sync and follow the onscreen instructions.
Restart your computer.
Reinstall HTC Sync.
Connect your phone to your computer with the USB cable, and then set up HTC Sync again to recognize your phone. Follow the steps in this topic: Setting Up HTC Sync to Recognize Your Phone.
Set up HTC Sync again to synchronize. Follow the steps in this topic: Setting Up Synchronization.
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