Unable to sync a appointment on a Iphone

[guest]

After installing CRM rollup 12 on CRM 4.0 dynamics , if we create an appointment with crm for outlook, its works OK and it synchronize with an Iphone.

But if we use the option "set regarding", the appointment is missing on the Iphone and we receive a mail from exchange

Microsoft Exchange was unable to send the following items to your mobile device and i found in the log from mobile device in exchange the following error : [SkippedDueToTooBigEntrySize]

How to correct this ?







Échec de la synchronisation avec votre iPhone pour 1 éléments.
Microsoft Exchange n'est pas parvenu à envoyer les éléments suivants à votre périphérique mobile. Ces éléments n'ont pas été supprimés. Il est possible d'y accéder à l'aide d'Outlook ou d'Outlook Web Access.





Dossier de l'élément : Calendrier
Type d'élément : IPM.Appointment
Élément créé : 11/09/2010 10:05:14
Objet de l'élément : test96



When i see in the log of mobile access we have :

---------------
Log Entry: 12
---------------

RequestTime :
09/11/2010 12:07:08

ServerName :
GAMEXCH

AssemblyVersion :
08.03.0083.000

Identifier :
361EA6F6

RequestHeader :
POST /Microsoft-Server-ActiveSync/default.eas?User=administrator@gamconsult.com&DeviceId=Appl88949RZ13NR&DeviceType=iPhone&Cmd=Sync
Connection: Keep-Alive
Content-Length: 61
Content-Type: application/vnd.ms-sync.wbxml
Accept: */*
Accept-Language: fr-fr
Authorization: ********
Host: gamexch.gamconsult.com
User-Agent: Apple-iPhone/705.18
Reverse-Via: GAMISA
Ms-Asprotocolversion: 12.1
X-Ms-Policykey: 549077023


RequestBody :
[SkippedDueToTooBigEntrySize]

SyncCommand_GenerateResponsesXmlNode_AddChange_Exception :
Microsoft.Exchange.Data.Storage.CorruptDataException: Invalid global object ID.
at Microsoft.Exchange.Data.Storage.GlobalObjectId.CheckGlobalObjectId(Byte[] globalObjectIdBytes)
at Microsoft.Exchange.Data.Storage.GlobalObjectId.SetBytes(Byte[] globalObjectIdBytes)
at Microsoft.Exchange.AirSync.SchemaConverter.XSO.XsoUidProperty.get_StringData()
at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncStringProperty.InternalCopyFrom(IProperty srcProperty)
at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncProperty.CopyFrom(IProperty srcProperty)
at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncDataObject.CopyFrom(IProperty srcRootProperty)
at Microsoft.Exchange.AirSync.MailboxSyncCommand.ConvertServerToClientObject(SyncCollection collection, ISyncItem syncItem, XmlNode airSyncParentNode, SyncOperation changeObject)
at Microsoft.Exchange.AirSync.SyncCommand.GenerateCommandsXmlNode(SyncCollection collection)

ResponseHeader :
HTTP/1.1 200 OK
MS-Server-ActiveSync: 8.3


ResponseBody :
[SkippedDueToTooBigEntrySize]

ResponseTime :
09/11/2010 12:07:08

[guest]

I can confirme that downgrading the rollup 12 to rollup 11 for crm server correct the problem. The others rollups (router, srs, crm client for outlook) remain in rollup 12.

During my research, i find two others problems.

During my test, the user acting as the crm user for the outlook client has a email address in his crm setting of a crm contact.

For example : the crm user is a_user@mydomain.com. In Settings/administration/users, in the field "primary email address", we have a_contact@mydomain.com , email address of a crm contact. The correct email address of the user is a_user@mydomain.com. In this case, when i create an appointment in outlook tracked in crm, after the sync between outlook and crm, the appointment is created in crm, then incredible but true the appointment is deleted in outlook. After correcting the email address for the crm user, the appointments are not more deleted !!!!



The second problem is :

After downgrading rollup 12 to rollup 11, the ifd settings are lost. I must run the ifdtools to correct this.