Iphone AcvtiveSync Issues after installing Exchange 2010 SP1

[guest]

I have a mix of iphone 3GS and iphone 4 users. We have been running Exchange 2010 RTM Rollup 4 with no issues the last 8+ Months

Last night we installed Exchange 2010 SP1 on our production Exchange Server. All our iphone users are experiencing issues with activesync. All running IOS4.01

We have 2x Palm Treo's that are not experiencing any issues with SP1.

Mail is being delivered to the iphones - we can see users/subject/preview of email - but when opening the email item - no content is shown

"this message has not been downloaded from the server"

In the event log of the exchange server the following is logged:



Watson report about to be sent for process id: 6268, with parameters: E12, c-RTL-AMD64, 14.01.0218.011, AirSync, MSExchange ActiveSync, Microsoft.Exchange.Data.Storage.InboundConversionOptions.CheckImceaDomain, UnexpectedCondition:ArgumentException, 2908, 14.01.0218.015.

ErrorReportingEnabled: True



Exchange 2010 with CAS/Hub/Mailbox

Server 2008 R2

Running on ESXI 4.0





I have checked with http://www.testexchangeconnectivity.com and confirmed no issues ( + my palm treo users are fine)

I have deleted the mail account from my iphone4 and also from the ECP deleted the partnership and waited for AD replication - issue still occuring

I also ran the logging tool to see what was happenning


Log Entry: 26

-----------------



RequestTime :

08/27/2010 14:10:06



ServerName :

INTAKLEX01



AssemblyVersion :

14.01.0218.011



Identifier :

2FE2E7EE



RequestHeader :

POST /Microsoft-Server-ActiveSync/default.eas?User=sureshk&DeviceId=Appl83032REYA4T&DeviceType=iPhone&Cmd=Sync HTTP/1.1

Connection: keep-alive

Content-Length: 77

Content-Type: application/vnd.ms-sync.wbxml

Accept: */*

Accept-Encoding: gzip, deflate

Accept-Language: en-us

Authorization: ********

Host: owa.intrical.com

User-Agent: Apple-iPhone3C1/801.400

Ms-Asprotocolversion: 12.1

X-Ms-Policykey: 2959627245





RequestBody :

<?xml version="1.0" encoding="utf-8" ?>

<Sync xmlns="AirSync:">

<Collections>

<Collection>

<SyncKey>2011467065</SyncKey>

<CollectionId>7</CollectionId>

<GetChanges>0</GetChanges>

<Options>

<FilterType>2</FilterType>

<MIMESupport>2</MIMESupport>

<BodyPreference xmlns="AirSyncBase:">

<Type>4</Type>

<TruncationSize>32768</TruncationSize>

</BodyPreference>

</Options>

<Commands>

<Fetch>

<ServerId>7:4</ServerId>

</Fetch>

</Commands>

</Collection>

</Collections>

</Sync>



SyncCommand_GenerateResponsesXmlNode_Fetch_Exception :

System.ArgumentException: imceaDomain must be a valid domain name.

at Microsoft.Exchange.Data.Storage.InboundConversionOptions.CheckImceaDomain(String imceaDomain)

at Microsoft.Exchange.Data.Storage.OutboundConversionOptions..ctor(String imceaDomain)

at Microsoft.Exchange.AirSync.AirSyncUtility.GetOutboundConversionOptions()

at Microsoft.Exchange.AirSync.SchemaConverter.Common.BodyUtility.ConvertItemToMime(StoreObject xsoItem)

at Microsoft.Exchange.AirSync.SchemaConverter.XSO.XsoContentProperty.get_MIMEData()

at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncContentProperty.InternalCopyFrom(IProperty sourceProperty)

at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncProperty.CopyFrom(IProperty srcProperty)

at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncDataObject.CopyFrom(IProperty srcRootProperty)

at Microsoft.Exchange.AirSync.SyncCollection.ConvertServerToClientObject(ISyncItem syncItem, XmlNode airSyncParentNode, SyncOperation changeObject, GlobalInfo globalInfo)

at Microsoft.Exchange.AirSync.SyncCollection.GenerateResponsesXmlNode(XmlDocument xmlResponse, IAirSyncVersionFactory versionFactory, String deviceType, GlobalInfo globalInfo, ProtocolLogger protocolLogger, MailboxLogger mailboxLogger)



LogicalRequest :

<?xml version="1.0" encoding="utf-8" ?>

<Sync xmlns="AirSync:">

<Collections>

<Collection>

<SyncKey>2011467065</SyncKey>

<CollectionId>7</CollectionId>

<GetChanges>0</GetChanges>

<Options>

<FilterType>2</FilterType>

<MIMESupport>2</MIMESupport>

<BodyPreference xmlns="AirSyncBase:">

<Type>4</Type>

<TruncationSize>32768</TruncationSize>

</BodyPreference>

</Options>

</Collection>

</Collections>

</Sync>



AccessState :

Allowed



AccessStateReason :

Global



ResponseHeader :

HTTP/1.1 200 OK

MS-Server-ActiveSync: 14.1





ResponseBody :

<?xml version="1.0" encoding="utf-8" ?>

<Sync xmlns="AirSync:">

<Collections>

<Collection>

<SyncKey>494803558</SyncKey>

<CollectionId>7</CollectionId>

<Status>1</Status>

<Responses>

<Fetch>

<ServerId>7:4</ServerId>

<Status>6</Status>

</Fetch>

</Responses>

</Collection>

</Collections>

</Sync>



ResponseTime :

08/27/2010 14:10:06

[guest]

OK, I got some more info on this issue and luckily there was a repro available as well, which we used to verify the issue and resolution. I am providing details below, please check them out and let us know if this helps you to resolve the issue.

Please run the following command under Exchange Management Shell and verify that there is one domain marked as "Default" and it's DomainName & Name values are valid domain names. We were able to repro the issue by setting a domain name with a space in it, like "aa bb".

Get-AcceptedDomain | fl

If you also have an invalid domain name there (like one with a space in it), then taking out the space and restarting the server will fix the EAS, OWA & IMAP issues.

Command to run under EMS would be:

Set-AcceptedDomain –Identity <value> -Name “ValidSMTPDomainName”

So for example it could be:

Set-AcceptedDomain –Identity “My Company” –Name “MyCompany.Com”

or:

Set-AcceptedDomain –Identity “ABC Local” –Name “ABC.Local”


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