Solved: Can't logon OWA

[blin]

Q: I have an SBS 2003 server and am having problems with OWA. Internally and externally when I browse to domain/exchange I get the OWA login screen no problem. When I enter a username and password and click OK, all I get is the same login screen minus the credentials I entered. I can't get past the screen. There are no errors to be found in any log anywhere. I have tried comparing settings with a standard 2003 server with Exchange which is working perfectly, but it seems that there are a few minor differences between standard and SBS. I have followed Microsoft's troubleshooting guide to no avail. Does anybody
have a definitive set up guide for SBS 2003 with OWA? It is driving me
crazy. I am trying to do it with SSL, but it doesn't work either way. At
this point I'd be happy without SSL, just to see it work and then go from
there.

A: Try this logon using this format: domain\username. If it works, you may try this how to "How to logon OWA without typing domain name" http://www.howtonetworking.com/_disc06/00000024.htm to setup OWA FBA so that the users don't need to type the domain name when they logon OWA. It works great.

If that doesn't work, run the CEICW to enable OWA access again.

[chicagotech]

Hello,

Thanks for posting in our newsgroup.

From your description, I know that when you logon OWA, you get error:

You could not be logged on to Outlook Web Access. Make sure your
domain\user name and password are correct, and then try again

This Is SBS 2003 with Exchange SP2. I found the article KBKB843539 but not
able to install it because it is SP2.

If you input fulldomainname\username, you can login successfully. If that's
not right, please don't hesitate to let me know.

Please let me the following to make the situation more clearly:

1. What is fulldomainname here, is that domain.com?
2. Do all OWA users or some specific users have such issue?
3. Please logon OWA internally, will the same issue reoccur?
4. Do you have ISA installed?
5. What important change did you make before the problem first occurred?

Step 1: Please rerun CEICW, this helps up configure network and websites
correctly:

1. Click Start, click Server Management. Click To Do List and then click
"Connect to the Internet". Click Next, and go through the Internet option.
2. Select Enable firewall and click Next.
3. On the Web Services Configuration page shows, make sure Outlook Web
Access is selected. Click Next.
Note: You can select other items according to your needs, for example:
Outlook Web Access, Business Website (wwwroot) and so on.
4. Go through the steps to finish the wizard.

More info:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Step 2: This issue occurs if the user account that you used to log on to
OWA does not have an appropriate Simple Mail Transfer Protocol (SMTP)
address.

To resolve this problem, please modify or add an SMTP address to the
problematic user

1. Determine the SMTP domain by examining the Mailboxes for SMTP domain
value in the Exchange virtual directory that serves the SMTP domain. To do
this, follow these steps:

a. Start Exchange System Manager.
b. Expand Administrative Groups, expand Servers, expand ServerName, expand
Protocols, expand HTTP, expand Exchange Virtual Server, and then expand
Exchange.
c. Right-click the Exchange virtual directory, and then click Properties.
d. Note the SMTP domain that is listed under the Mailboxes for SMTP domain
box.

2. Start the Active Directory Users and Computers snap-in.

3. Locate the user account in the console tree, right-click the user
account, and then click Properties. By default, a user is created in the
user's organizational unit (OU), but the user can exist in more than one
OU.

4. Click the E-mail Addresses tab.

5. To add an SMTP address for this user, click New, double-click SMTP
Address, and then type an address that matches the Mailboxes For SMTP
domain value in the properties of the Exchange virtual directory that you
obtained in step 1.

6. To modify an existing SMTP address, click the address that you want to
modify, click Edit, and then type an address that matches the Mailboxes for
STMP domain value in the properties of the Exchange virtual directory.

7. Click OK two times.

For more information, please refer to:

HTTP 401 or 404 error messages when you access OWA implicitly or explicitly
http://support.microsoft.com/kb/293386

If the problem persists, please help me collect the following for deep
research:

1 . Gather IIS log:

1) Open IIS snap-in.
2) Right click Default Web Site and click Properties.
3) Uncheck the "Enable Logging" box and click Apply.
4) Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to a
backup location.
5) Check "Enable Logging" box and click OK.
f6)Run IISReset command.
7)Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.

2. Gather IIS Metabase:

1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/deta ... A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-robeli@microsoft.com with subject:

Please send the information to v-robeli@microsoft.com with subject:
40114106-Problem with OWA.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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