Unable to connect to Zune

[guest]

My 4 month old HTC HD7 has just come back from repairs & now I cant connect to Zune.

Error message is Can't connect to your phone. Disconnect it, restart it, then try connecting again.

Have uninstalled & reinstalled zune. Have reformatted phone.

Have deleted cert. Have also followed http://support.microsoft.com/kb/2468307

Have checked to make sure zune services are working.

all to no avail. problem still exists.

[guest]

For the record the issue relates to changing your password on your computer.

After spending days on the issue with lots of suggestions of deleting a certificate (which is an important troubleshooting step

BUT

there is one extra step you need to do.

Now you need to browse to C:\Users\<UserName>\AppData\Roaming\Microsoft\Crypto\RSA

Inside this folder, delete the directory with named something like S-1-5-21-1234567890-1234567890

Then start Zune. Done!

This little post was a little hard to find but absolutely nailed it.

full thread here http://answers.microsoft.com/en-us/winp ... 60d?page=2

a big thanks goes to aeropostale

hopefully this should save everyone a heap of time