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Can not get an IP address - 0.0.0.0

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Can not get an IP address - 0.0.0.0

Postby guest » Mon Jan 07, 2008 11:25 pm

I had already ensured that there was no firewall, and the NIC was definitely
installed correctly. The DHCP client service was not starting. When I
tried to start it, I got the following error:

Could not start the DHCP Client service on Local Computer
Error 1608: The dependency service or group failed to start.

I tracked this down using the command "cmd /k sc qc dhcp"

In the dependencies that it listed was a Symantec service. I understand
there should have only been three dependencies: Afd, Tcpip, and Netbt. We
had removed Norton Antivirus that had expired, and installed a different
antivirus program. The Norton uninstall process had not cleaned up after
itself well. I went into the registry, and edited the
HKLM\System\CurrentControlSet\Services\DHCP key, removing the Symantec
service from the DependOnService value. After rebooting, the computer
worked fine. Thanks for your help on this one.

Based on my research, the issue can also be caused by one or more of the
following factors:

1. Firewall program installed on the computer.
2. The network card is not installed correctly.
3. DHCP Client service does not start.

I suggest we try the following steps to troubleshoot the issue:

Step 1: Turn off Windows Firewall and remove third party firewall programs
========
1. Click Start, click Run, type appwiz.cpl and click OK.
2. Locate any third party firewall program installed and remove it.
3. Click Start, click Run, type firewall.cpl and click OK.
4. Select "Off (not recommended)" and click OK.

Step 2: Verify the network card
========
1. Click Start, click Run, type devmgmt.msc and click OK.
2. Expand Network adapters and verify if the network adapter is listed.

If the network adapter is not listed, use the following methods in the
order they are presented:

a. Update or reinstall the driver.
b. Move the adapter to another available slot, and then reinstall it.
c. Replace the network adapter.

Step 3: Verify the DHCP Client service
========
1. Click Start, click Run, type services.msc and click OK.
2. Double click DHCP Client service in the right pane.
3. Make sure the "Startup type" is set to Automatic and the service starts.

If the service fails to start, proceed with the next step:

Step 4: Modify the registry
========
1. Click Start, click Run, type regedit and click OK.
2. Navigate to the following key:

HKEY_LOCAL_MACHINE\System\ControlSet001\Services\DHCP

3. Double click DependOnService in the right pane.
4. Make sure the Data value is Tcpip Afd NetBT
5. Quit Registry Editor and restart the computer.
6. Verify the service again as described in the previous step.

- I recently had to replace a motherboard on an XP computer. I repaired
Windows as required, and the computer is up and running fine except for one
problem. I can not get an IP address on it. Whenever I run ipconfig, I get
an address of 0.0.0.0. When I run ipconfig /renew, I get "An error occurred
while renewing interface Local Area Connection : The system cannot find the
file specified." I went to the kb about this, and ran the command netsh int
ip reset restlog.txt. I got the following in the output:

deleted SYSTEM\CurrentControlSet\Services\Netbt\Parameters\EnableLmhosts
added
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2190546D-7441-4C7A-B2F1-919D841A58BD}\AddressType
added
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2190546D-7441-4C7A-B2F1-919D841A58BD}\DisableDynamicUpdate
reset
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2190546D-7441-4C7A-B2F1-919D841A58BD}\RawIpAllowedProtocols
old REG_MULTI_SZ =
0

reset
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2190546D-7441-4C7A-B2F1-919D841A58BD}\TcpAllowedPorts
old REG_MULTI_SZ =
0

reset
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2190546D-7441-4C7A-B2F1-919D841A58BD}\UdpAllowedPorts
old REG_MULTI_SZ =
0

deleted
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DontAddDefaultGatewayDefault
deleted
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\EnableIcmpRedirect
deleted
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\EnableSecurityFilters
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\SearchList
deleted
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\UseDomainNameDevolution
reset Linkage\UpperBind for
PCI\VEN_10EC&DEV_8139&SUBSYS_813910EC&REV_10\3&61AAA01&0&40. bad value was:
REG_MULTI_SZ =
PSched

reset Linkage\UpperBind for
PCI\VEN_1106&DEV_3065&SUBSYS_01021106&REV_74\3&61AAA01&0&90. bad value was:
REG_MULTI_SZ =
PSched

reset Linkage\UpperBind for
PCI\VEN_10EC&DEV_8169&SUBSYS_816910EC&REV_10\2&EBB567F&0&60. bad value was:
REG_MULTI_SZ =
PSched

reset Linkage\UpperBind for USB\VID_06A9&PID_0005\07B404375728. bad value
was:
REG_MULTI_SZ =
PSched

reset Linkage\UpperBind for ROOT\MS_NDISWANIP\0000. bad value was:
REG_MULTI_SZ =
PSched

<completed>

<completed>

This didn't fix it, so I repaired Windows again as per the KB article. It
still doesn't work. I even tried a different NIC from another manufacturer,
with a different chipset. Same result. How do I fix this?
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
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