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Default printer could not be set on TS session

RRAS, VPN, TS/RDP, Routing and remote Access.

Default printer could not be set on TS session

Postby guest » Thu Jan 17, 2008 1:07 am

Situation: when a user who is in the Remote Desktop Users group logs on to a terminal server the default printer could not be set. If you add the user to the Administrators group, default printer can be set properly.

Based on my experience, this problem may occur when the permission of the
registry key that stores the default printer information is incorrect or
the key is missing. I have ever handled a similar problem before. In that
case, the HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows
registry key is missing..

Suggestion 1: Check registry permission
--------------------------------------
It is possible that the permission setting of the user's registry has some
problems so the printer information is not populated. Let us perform the
following steps to check the permission:

1. Logon as the problematic user.
2. Click Start -> Run, type "regedt32" in the text box, and click OK.
3. Locate the [HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Devices] registry key, and then click menu Security ->
Permissions.
4. Ensure that Administrators, SYSTEM, and the user account have Full
Control permission.
5. Repeat Step 3 and 4 to ensure that Administrators, SYSTEM, and the user
account have Full Control permission on
[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows]
and [HKEY_CURRENT_USER\printers].
6. Locate the [HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows\Device] registry value to see whether it points
to the right printer. If this registry value does not exist, please create
a String value to test this issue again.
7. Log on as the problematic user to test this issue again.

If the corresponding registry key is missing, please create it manually.
For example, if the [HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Windows] registry key is missing you can perform the
following steps to create it manually:

1. Logon as the problematic user.
2. Click Start -> Run, type "regedt32" in the text box, and click OK.
3. Locate the [HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion] registry key, right click this key, and click New -> Key.
4. Type "Windows" (without the quotation mark) as the key name.
5. Set a printer as the default printer manually to see whether this
problem continues.

Suggestion 2: Check the default user profile
-------------------------------------------
Based on my research, this problem may also occur when normal users do not
have enough permission on the default user profile or the user profile is
corrupt. If this problem continues, let us perform the following steps to
check the permission, replace the NTUSER.DAT of the default user, and then
create a new user profile to test this issue again:

NOTE: The "Default User" folder is hidden by default. You need to configure
the "Show hidden files and folders" option to view it. Meanwhile, I have
attached a default NTUSER.DAT with this reply. Please download this
attachment to the terminal server.

1. Logon as the Administrator of the terminal server.
2. Right click the "Documents and Settings\Default User" folder, and click
Security.
3. Ensure that Users has "Read & Execute", "List Folder Contents" and
"Read" permission and System/Administrators have Full Control permission.
4. Repeat Step 2 and 3 for the "Documents and Settings\All Users" folder.
5. Backup and delete the "Documents and Settings\Default User\NTUSER.DAT"
file and copy the NTUSER.DAT file from a working Windows Server 2003 server
to the "Documents and Settings\Default User" folder.
6. Backup and then delete the user profile of a test user "Documents and
Settings\<TestUser>". If the user is using roaming profile, please also
delete the server copy of the roaming profile.
7. Logon as the test user and the system will create a new user profile for
the test user.
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