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TS redirected printer cannot work properly

Network Sharing , TCP/IP, Internet, Wireless, Exchange, IIS, ISA and Print

TS redirected printer cannot work properly

Postby guest » Fri Aug 29, 2008 8:46 am

The printer can be redirected in the Remote Desktop session. However,
the redirected printer cannot work properly. For example, the blank pages
will be printed out or the printer jobs will disappear.

This issue can be caused by incorrect printer settings or corrupt printer
components. Based on the current situation, I suggest we perform the
following steps to troubleshoot the issue.

This issue can occur if the printer components on the office desktop PC and
the Home PC are corrupt. I suggest we perform a complete printer
reinstallation to troubleshoot the issue.

Suggestion One: Complete printer un-installation and re-installation (Note:
Please perform the following steps on both the office desktop PC and the
Home PC )
===============================

Step 1: Delete the current drivers:

Note: Please first disconnect your printer from the computer.

1. Click "Start", and then click "Control Panel".
2. On the popup window, click the "Switch to Classic View" link in the left
pane.
3. In the right pane, click "Printers and Faxes", choose your printer, and
delete it.
4. On the menu bar, click "File", and then click "Server Properties".
5. On the popup window, click the "Drivers" tab, then delete the driver for
this printer.

Step 2: Remove all related printer software from "Control Panel"->
"Add/Remove Programs".

Step 3: Clean up driver information from the Registry:

1. Click "Start", go to "Run", type in "regedit" and press "Enter".
2. Browse to the following registry key by clicking the PLUS (+) sign:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers

3. Click the PLUS (+) sign to expand Printers key. All current printers
installed on your computer are listed there. Please right click each subkey
in it on the left pane and click "Delete".

4. Browse to the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Drivers\Version-3

5. Click the PLUS (+) sign to expand "Version-3". All printer drivers which
have been installed on your computer will be listed there. Please right
click each subkey in it on the left pane and click "Delete".

6. Close Registry Editor.

Step 4: Clear up driver information in Safe Mode

1. Restart your computer in Safe Mode. To do so, restart the computer; Keep
press F8 key until the Windows Startup menu appears; choose "Safe Mode",
and press "Enter".

Note: In Safe Mode, your system display and Desktop will look and perform
differently than in Normal Mode. This is only temporary.

2. Open "My Computer" and browse to the folder
C:\WINDOWS\System32\Spool\Drivers\w32x86\3, delete all the files in the
folder.
3. Restart your computer in Normal Mode.

Step 5: Reinstall the printer on both PCs one by one

Please check whether this issue persists after performing suggestion 1. If
it persists, let's perform the following suggestions.

Suggestion 2: Check the Printer Spooler service
=========================================
Please ensure that the Printer Spooler service is running on both machines.

1. Click Start->Run, type: services.msc and then press Enter.
2. Double click the service "Printer Spooler".
3. Please ensure that this service is running now.

Suggestion 3: Force all ports on the client computer to be filtered for
redirection
========================================
1. On the client machine, click Start, click Run, type regedit, and then
click OK.
2. Locate and then click the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Terminal Server
Client\Default\AddIns\RDPDR

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type FilterQueueType, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type FFFFFFFF, and then click OK.

This enables all ports on the client to be redirected.

For your information, please refer to the following KB articles:

Printers That Use Ports That Do Not Begin With COM, LPT, or USB Are Not
Redirected in a Remote Desktop or Terminal Services Session
http://support.microsoft.com/kb/302361/en-us

How To Make a Local Printer Available During a Connection to a Remote
Desktop in Windows XP Professional
http://support.microsoft.com/kb/312135

Suggestion 4: Verify the Printer Driver and TS00x Ports
=========================================
Please check whether the same printer driver is a Default driver of Windows
XP. If not then Install the drivers of the Printer in the remote system
Installing Printers onto the Terminal Server

1. Logon to the Office PC as an administrator.
2. Start the "Add Printer" wizard.
3. Select "Local printer attached to this computer."
4. Make sure that the "Automatically detect and install my Plug and Play
printer" box is unchecked.
5. Select the LPT Port
6. Select the relevant Printer
7. After completing the installation and setting up on Remote Desktop
connection, make sure that you choose the port in the Printer Properties
that Starts with TS00x ports where * specifies the session number e.g.,
TS001,TS002 and description as Remote desktop Client and the relevant
Printer name
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
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