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Can't install Symantec Anti Virus with error: 1316

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Can't install Symantec Anti Virus with error: 1316

Postby chicagotech » Thu Sep 18, 2008 12:10 pm

Situation: After removig Symantec Anti virus V9, the client can't install V10. When he tries, he receive this message: Error 1316: A network error occurred while attempting to read from the file c:\windows\install\symantec antivirus.msi. Also the old version v9 tries to install itself automatcally and search the original install lacation, for example z:\softwaer\cd\sav9.

Resolution: 1. Try to uninstall it manually.
2. Search Uninstall in regedit. Find any symantec antivirus key and delete it.
3. Run Installer cleanUP Utility.
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301
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chicagotech
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