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Can't install Symantec Anti Virus with error: 1316

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Can't install Symantec Anti Virus with error: 1316

Postby chicagotech » Thu Sep 18, 2008 12:10 pm

Situation: After removig Symantec Anti virus V9, the client can't install V10. When he tries, he receive this message: Error 1316: A network error occurred while attempting to read from the file c:\windows\install\symantec antivirus.msi. Also the old version v9 tries to install itself automatcally and search the original install lacation, for example z:\softwaer\cd\sav9.

Resolution: 1. Try to uninstall it manually.
2. Search Uninstall in regedit. Find any symantec antivirus key and delete it.
3. Run Installer cleanUP Utility.
Description of the Windows Installer CleanUp Utility
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