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Failed to be installed update in XP SP3

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Failed to be installed update in XP SP3

Postby chicagotech » Sat Nov 01, 2008 9:48 pm

KB892130 and KB956841 were failed to be installed to a
brand new XP SP3.

Please boot to Safe Mode with Network to install these two KBs.
1. For KB892130, boot to Safe Mode with Network, and run IE to install it.
1) Restart the computer and start pressing the F8 key on the keyboard. On a
computer that is configured to boot multiple Operating Systems, press the
F8 key when you see the boot menu.

2) When the Windows Advanced Options menu appears, select Safe Mode with
Network, and then press Enter.

3) Log onto Windows by using the Administrator account or any user account
with Administrator privileges.

4) Reset IE:
a) Click Start, Run, type "inetcpl.cpl" and press Enter to open the
Internet options window.
b) Switch to Advanced tab, click Reset all defaults?
c) Click Apply, click OK.

5) Then access Microsoft download center to verify if you are prompted to
download an ActiveX control, please continue to download it.
If you access downloads on the Microsoft Download Center or on the
Microsoft Windows Update Web site, you may be prompted to complete the WGA
validation check process by installing an ActiveX control.
On the Download Center Web site, you may be prompted to install an ActiveX
control when you select a download that is marked with the WGA icon. On the
Windows Update Web site, the ActiveX control is a mandatory update. You
must install this update to access downloads that are specific to Windows.

6) If not help, please re-register below DLLs and repeat step 5:
Click Start, click Run, and then type the following commands in sequence.
Press ENTER after you type each command.
a) regsvr32 c:\windows\system32\vbscript.dll
b) regsvr32 c:\windows\system32\mshtml.dll
c) regsvr32 c:\windows\system32\msjava.dll
d) regsvr32 c:\windows\system32\jscript.dll
e) regsvr32 c:\windows\system32\msxml.dll
f) regsvr32 c:\windows\system32\actxprxy.dll
g) regsvr32 c:\windows\system32\shdocvw.dll

2. For KB956841, please download it and manually install it in Safe Mode.
1) Visit the Microsoft Download Web site:
http://www.microsoft.com/downloads/deta ... a640-49c1-
b19e-768a18bbe22c&displaylang=en
2) Download it and manually install it in Safe Mode.
3) Reboot to normal mode and verify if the issue is gone.
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
chicagotech
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Posts: 6670
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Location: Chicago USA

Postby chicagotech » Sat Nov 01, 2008 9:48 pm

Thank you Cindy for your reply,
Although this didn't solve the issue of the system updating it helped point
me in the right direction.
I able to in install the KB956841 manually so all my issues came from the
KB892130.
When I tried to register the dll's you suggested all registered but the
following with bounced back as failed: MSHTML.DLL, MSJAVA.DLL and
SHDOCVW.DLL


This was the solution that worked for me after following your steps.
I ran the IE sp2 update again, updates continued to fail but now i'm getting
the ActiveX prompts
I revalidated Office 2007
found an artical to register the following the DLL's and this seemed to
allow the updates to install
WUAPI.DLL, WUAUENG.DLL, WUAUENG1.DLL, WUCLTUI.DLL, WUPS.DLL,
WUPS2.DLL, WUWEB.DLL.

Thank you for your help, this solves my issues.
Best regerds,
Doug
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
chicagotech
Site Admin
 
Posts: 6670
Joined: Mon Nov 27, 2006 1:24 pm
Location: Chicago USA

Postby chicagotech » Sat Nov 01, 2008 9:49 pm

It is expected behavior that MSHTML.DLL, MSJAVA.DLL and SHDOCVW.DLL cannot
be registered. If these handlers have problem, you can simply copy them
from a good machine to replace the ones on the problematic machine.

From your description, I think that the core handlers used by Windows
Update service are not well registered, therefore registering these
handlers can resolve issue.

In addition, I would like to provide you some troubleshooting methods for
issue regarding Windows Update.

You can try to register the following DLLs if Windows Update service is not
starting up or having some issue updating/running Windows Updates:

1. Create a batch file and copy the following contents in it and then
double click on it to register modules.

regsvr32 c:\windows\system32\vbscript.dll
regsvr32 c:\windows\system32\mshtml.dll
regsvr32 c:\windows\system32\msjava.dll
regsvr32 c:\windows\system32\jscript.dll
regsvr32 c:\windows\system32\msxml.dll
regsvr32 c:\windows\system32\actxprxy.dll
regsvr32 c:\windows\system32\shdocvw.dll

2. Restart the Windows Update and Automatic service

3. Stop the Cryptographic Service

4. Remove the folder \Windows\System32\Catroot2

5. Rename the \Windows\SoftwareDistribution folder.

This above folder is the restoration point for Windows Update service.

6. Now restart the Cryptographic Service.

7. Create another batch file and put the following lines in it and then
double click on it to register the modules:

regsvr32 /s Softpub.dll
regsvr32 /s Mssip32.dll
regsvr32 /s Initpki.dll
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 msxml.dll
regsvr32 msxml2.dll
regsvr32 msxml3.dll
regsvr32 Browseui.dll
regsvr32 shell32.dll
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 jscript.dll
regsvr32 atl.dll
regsvr32 Mssip32.dll

Your Windows Update should work.

Please refer to this KB article:
Windows Update Not Working.
http://support.microsoft.com/kb/555989

Hope it is helpful when you encounter similar issue in the future.
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
chicagotech
Site Admin
 
Posts: 6670
Joined: Mon Nov 27, 2006 1:24 pm
Location: Chicago USA


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