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Vista: Can't find other computer because of Norton

Network Sharing , TCP/IP, Internet, Wireless, Exchange, IIS, ISA and Print

Vista: Can't find other computer because of Norton

Postby chicagotech » Wed Mar 21, 2007 10:25 am

Thank you for the tip.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"Schlepr" <Schlepr> wrote in message news:678FAAEB-EFDD-49F1-8DA1-6FEF7B046121@microsoft.com...
Hope this helps...I had the somewhat the same problem. After reading various
posts here, I combined two and it's working so far. First, I turned off
Norton Firewall. Yes, I know, but.....Then I went to the network page and
after it displayed the Vista Machine as the sole member of the network, I
went to the top where it says "Network" with the arrow and typed in the IP
number of each computer on the network (found on the Router "Ping " settings
page). I clicked go, and it connected.

This is, of course, assuming that the name of the WORKGROUP and Network for
each computer matches. Double check this under rename computer.

FYI, I have connected with an HP Printer on one XP machine, but haven't yet
managed to connect to a Samsung on another. Another work in progress.

This all may sound simple, but we here missed the obvious, as Vista AIN't
XP. (;-)

"Barbaramae" wrote:

> Ok - this is getting really frustrating! I have a network set up at my home.
> The 'base' computer is a desktop and runs on windows XP and is connected to
> a wireless router. I have a laptop using Windows XP set up on this network.
> I recently purchased a new laptop (giving the old one to my daughter). The
> new laptop has VISTA on it. I know it is networked because I can use the
> networked printer from this laptop but I cannot see the VISTA shared files on
> my Windows XP Base computer and vise versa I cannot see my Windows XP files
> on my VISTA. I'm getting really frustrated with this as I have checked the
> posts and tried everything and nothing seems to work. I don't even really
> know what files are 'shareable' on the VISTA. On the Windows XP you simply
> 'clicked' and said share folder. Please HELP!
>
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Postby chicagotech » Sun Sep 09, 2007 10:00 am

Many sharing issues are cuased by third part firewall. Check these links.

Vista can see XP but access because of firewall
http://www.chicagotech.net/netforums/vi ... php?t=1547

Configure the ports of Firewall or security software to allow sharing
http://www.chicagotech.net/ports.htm
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How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
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Postby chicagotech » Wed Oct 03, 2007 8:41 am

On the XP computer, do net view \\vistaipaddress, does that display all sharing?

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com


"Megawatt" <Megawatt> wrote in message news:CD6A13BB-D83F-4530-A684-5046AA4EDA45@microsoft.com...
>I was having the same problem with Vista not connecting to computers running
> XP on our network. I finally had to change some of my firewall settings on
> the local area network and was able to access the shared files on the XP
> computers from the one with Vista ( turned out that we had two firewalls
> running) The Norton one really interferes with being able to connect. I
> just uninstalled it and the network finally connected! I was still having
> trouble accessing the Vista computer from the XP computers, I had to go into
> all the shared folders on the Vista Computer and under the security settings
> I had to set the rights and permissions on the shares to be able to access
> anything from the XP computers. Even though the C: drive and desktop and a
> lot of folders were shared, the rights and permissions had to be set to be
> able to access them.
>
> "Steve" wrote:
>
>> Great, I have exactly the same problem!
>>
>> I have two XP machines, a network attached storage device & a brand new
>> Vista laptop that's going to be wiped very soon & have XP installed because
>> it's been nothing but trouble!
>>
>> I've updated everything, bought a new Vista compatible router because I
>> couldn't join the network wirelessly...I've just updated all firmware on the
>> NAS so that it works with Vista...I've installed the software for the NAS
>> just to be sure but I'm still in the same situation.
>>
>> One of the PC's (the one that has had the LLDP update installed) is still
>> hidden to Vista. It shows up on the extended "map" but I can't get to any
>> shared files.
>>
>> The other XP PC is being shown as a mediaserver & opens media player
>> whenever I try to access it.
>>
>> The NAS is also showing as a mediaserver...which isn't very good as it is
>> supposed to be the storage "hub" for the entire network.
>>
>> Yes, I've been through all the network setup wizards...that's all I've been
>> doing for 3 days. I tried to submit a support request online but my product
>> ID doesn't work (it's the third time I've generated one via MS' phone
>> service) & I'm not paying a premium rate phone number to get someone on the
>> other end talk me through the wizard again.
>>
>> Someone sort this out, it's rediculous.
Last edited by chicagotech on Sat Dec 15, 2007 6:29 pm, edited 1 time in total.
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Postby chicagotech » Wed Oct 17, 2007 9:45 am

Thank you for the update.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com


<mwulfe> wrote in message news:8jnah39vqu08d5khghf61cv3kq65cgseun@4ax.com...
>I found the problem, which was my Norton firewall. When I turned it
> off, I could ping both computers and they can now map to each other.
> Thanks for the help! Wanna buy a used Norton 360, cheap?
>
> On Tue, 16 Oct 2007 12:27:44 -0500, "Robert L \(MS-MVP\)"
> <noreply> wrote:
>
>>If you turn off the firewall, can you ping each other by IP? Or this link
>>may help.
>>
>>Vista troubleshootingTroubleshooting Vista Remote Access Issues ...
>>Networking between Vista and other Windows OS ... Info: Step by step
>>troubleshooting VISTA sharing ...
>> www.chicagotech.net/vista/vista.htm
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Postby chicagotech » Mon Feb 04, 2008 2:04 pm

It could be the Norton blocks the sharing. This post may help.

Can't access sharing because of NortonSo it turned out that I had Norton
Firewall still running on the Vista > machine. I'm able to access the Vista
from the XP laptop if I disable the ...
www.chicagotech.net/netforums/viewtopic.php?t=1667


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

>I have a home network consisting of five PCs: three running Windows XP and
> two running Vista. All five PCs share a common internet connection (AT&T
> U-verse via a 2Wire DSL(?)). All five PCs can see the internet just fine.
> However, the three Windows XP PCs can see each other just fine. The two
> Windows Vista PCs can't see anyone else on the network, including each
> other.
>
> Additional configuration information: The three Windows XP PCs are running
> Norton AntiVirus 2007 (fully upgraded). The two Vista PCs are running
> Norton
> 360.
>
> What I have tried so far:
>
> + I changed the workgroup name to a common name.
>
> + I downloaded and installed the network mapping upgrade for Windows XP on
> one PC to see if I could get it to work.
>
> + I have searched the Microsoft web site for instructions and attempted to
> execute them to the best of my ability, including changing work group
> names,
> setting private network, OS updates, etc.
>
> Thus far, each Vista PC has seen the rest of the PCs on the network
> exactly
> one time and have never seen them again. I have spent over two weeks
> trying
> to solve this problem with no luck. There are resources I need to be able
> to
> share, like printers, etc., across this network and am unable to do so.
>
> It seems ironic to me that such an allegedly sophisticated and
> "user-friendly" OS can't be made to do what it would have taken me less
> than
> five minutes to configure in Windows XP.
>
> I know this is probably a simple problem, but I am really stumped on this
> one.
>

You issue has nothing to do with Vista or XP. Your problem is the Norton 360
software. Norton 360 comes with a firewall built-in. By default, it will
block the communication that WIndows File and Printer Sharing uses. This is
why the two Vista machines are unable to interact with each other and the XP
PCs. Your XP PCs have Norton AV 2007 which does not have a firewall component
to it. So no changes are needed on the XP PCs.

Here is the step by step to trust your local network on Norton 360.
1.) Open Norton 360.
2.) Click on "Task and Settings"
3.) Click on "Change Advanced Settings"
4.) Click on "Firewall Protection Settings"
5.) Click on "Network Location"
6.) Your should notice your local network is under the "Limited" location,
select your network gateway address (your 2Wire's Mac Address) and click the
left-arrow button to move it to "Trusted" location.
7.) Click on "Apply"
8.) Click on "Close"
9.) Hopefully enjoy File and Printer Sharing!!
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