Symantec Backup Exec 2010 Device Offline

SCSI: ASC MEDIA_LOAD_OR_EJECT_FAILED

Symptoms: The client is running Symantec Backup exec 2010 with Exabyte Storage. The Device shows Offline and one of tapes stuck in the device. The device also shows in use randomly. The Symantec Backup Exec Adamm.log and Tracer.exe show this message:

MEDIA_LOAD_OR_EJECT_FAILEDSCSI: Sense Data
SCSI: 70 00 03 00 00 00 00 58 00 00 00 00 53 00 36 00 p......X....S.6.
SCSI: 2E 04 00 00 00 02 20 20 20 20 20 20 20 00 00 00 ......       ...
SCSI: 00 00 0E 00 00 00 00 0E 01 00 00 00             ............
SCSI: Filemark                               FalseSCSI: EOM                                    False
SCSI: ILI                                    False
SCSI: Sense key                              MEDIUM_ERROR
SCSI: ASC                                    MEDIA_LOAD_OR_EJECT_FAILED

Resolution: Please refer to this post for the solution: How do I eject a stuck tape?

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