Remote Desktop
Remote AssistanceAllow users to connect
remotely to this computer grayed out
Because of a protocol error, detected at
the client (code 0x1104) this session will
be disconnected
Because of an error in data
encryption, this session will end
Because of a security error,
the client could not connect to the Terminal server
Solved: Black screen when accessing TS using
RDC
Can't connect via RDP with event ID 26
Can't login RDC because of firewall
Can't logon
TS/RDC with blank password
Can’t access one of workstations using RWW or RDC
Can't access the server using RDC after changing IP
Can’t access TS
with error code 0x1104
Can't access TS because of missing
Terminal Services
Cannot Connect Remote Desktop Session - Error 2825
Cannot remote control users sessions using Terminal Services
Can't remote access: RPC server is unavailable
Copy and paste in Windows remote Desktop doesn’t work
Does XP RDC
support multiple remote user sessions
Error 7054 - The system has reached is licensed logon limit
Fixed: Firewall won't allow remote from different subnets
How to change the connection
settings
How to enable
Remote Desktop
How to enable remote
access on an XP machine
How to
enable Remote Desktop remotely
How
to fix "Remote Control of this computer is not allowed" error
How to fix the error "Remote Assistance connection could not be established
because the remote host name could not be resolved"?
How to install
Remote Desktop Connection client
How to shutdown RDC
How to use
Windows Messenger to obtain Remote Assistance
How to use
Remote Assistance over the firewall?
Locked out of 2008 Terminal Server
Microsoft Remote Desktop
Connection V6 Issues
Network logon service was not started
Printer Redirection Issues in
Windows 2008
RAS client doesn't receive IP from DHCP
RDP Screen Blank because of dual-monitor setups
RDP Connection generates Event ID 1036
RDC over VPN disconnects in a several
minutes
RDC over VPN can't print to local printer
Remote desktop hangs at logon screen only from one system
Remote desktop services is currently busy
Remote Desktop stuck at "Initiating remote connection" stage
Reinstall
Remote
Desktop
Connection
client
- Windows 8
Resolution: Remote Access Issues
remote access using https
Remote
Desktop
Connection doesn't working because of video
Remote Desktop cannot verify the
identity of the remote computer because there is a time or date difference
between your computer and the remote computer
Remote
Desktop
Connection doesn't
working because of video
Remote Desktop Web Connection ActiveX couldn't be installed
Remote Desktop Connection works at home but office
Remote Desktop Console Session Overview
Remote Desktop Freezes on Logon
Remote computer disconnected because of licensing protocol.
Remote
Assistance Features
Requirements for Remote Assistance
Resolutions: RDC client receive blue screen when logon.
RPC server is unavailable when accessing
DM remotely
RPC server is unavailable
when using remote computer
The connection was lost
due to a network error
"The Local Security Authority cannot be contacted"
The remote computer could not be found
The remote
computer has ended the connection
This portion of the Remote Web
Workplaces requires the Microsoft Remote Desktop ActiveX Control
The terminal Server
has ended the connection
This portion of remote web workplace requires activex
To log on to this remote console session, you must be admin
Troubleshooting
Remote Desktop Connection has stopped working - Resolution with screenshots
Troubleshooting TSWeb and RDWeb
Internet access issues - case collections
Unable to log
you on because of an account restriction
Unable to remote control TS Session in Win2K3 x64
Unable to remote control terminal sessions
use Direct Access to force a remote PC to send all traffic
Vista printer can't be redirected when using RDC
XP Initializing when try reconnect disconnected Sessions
XP SP3 won't allow the install of the RWW ActiveX Control
Which port does Remote Desktop use
Windows 2003 Licensing Server Won't Issue CALs
Windows 2008 receive a black screen sometimes.
Windows can't load user's profile with Event 1505 & 1508
Windows Remote Desktop Printer Redirection Issues
Windows TS Printer Redirection Issues
Why I can't see my
local drives even I enable it
Why am I unable to control another XP by using Remote Assistance?
You already have a console session in progress
Your Remote Desktop session has ended with Event 1100
Troubleshooting Remote Desktop Connection
Does XP DRC
support multiple remote user sessions
No. However, if you have XP Pro with SP2 (beta 2055), it may works for two
remote sessions -
How can I enable two concurrent sessions in
Windows XP Service Pack 2 (SP2) or later. Also Windows 2000/2003 Server support
multiple remote user sessions.
How to change the connection settings
To change your connection settings, (such as screen size, automatic logon
information, mapping local drives and printers, and performance options),
click Options before you connect.
How to
enable Remote Desktop
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|
To use Remote Desktop, you need a WinXP Pro as the host and a remote
computer running Win9x or a more recent version of Windows as the client that
must have the Remote Desktop Connection client software installed. To enable
remote desktop, go to Control Panel>System>Remote, check Allow users to
connect remotely to this computer. |
To enable remote access on an XP computer, go to the properties of my
computer>remote, check Remote assistance if you want to send and invite to
some one by msn or email, and check the Remote desktop to allow users
remotely to access this computer. You may want to add users by clicking Select
Remote Users if the user will use the different logon ID.
On the Windows XP CD, under \SUPPORT\TOOLS you'll find a file called
MSRDPCLI.exe. This file contains the setup for the Terminal Client Software
(Remote Desktop Connection, or MSTSC.exe) for Windows 9x/2000 computers. You
can run this file to install the new terminal services client to perform
Remote Control to your Windows XP Professional computers (And Windows terminal
services servers) from Windows 95/98.
Once installed you can find it under, Program files>> Accessories>>
Communications.
please note XP can run only one session at a time, logging on remotely
will cause the locally logged user to be logged out.
Q:
How
to fix "Remote Control of this computer is not allowed" error
A: The ability to control your computer
remotely is disabled by default.
To configure the computer for remote control. go to Control
Panel>System>Remote>Remote Assistance>Advanced. Under
Remote control, click to select the Allow this
computer to be controlled remotely check box.
Q:
How to fix the error "Remote Assistance connection could not be established
because the remote host name could not be resolved"?
A: When you receive an invitation from an
Internet user whose computer is behind a router or firewall, the IP sent to
you is the private IP behind the router or firewall. So that you can't access
the computer. To fix this issue, 1)
edit the invitation IP address and also
make sure the port 3389 is open. 2) Use
Windows/MSN Messenger to establish the Remote Assistance session. 3) make sure
the port 3389 is forwarded to the remote computer.
How to install
Remote Desktop Connection client
Remote Desktop Connection Software can be installed on any of the following
operating systems: Windows 95, Windows 98 and 98 Second Edition, Windows Me,
Windows NT® 4.0, or Windows 2000 to remotely connect to a computer running
Windows XP Professional with Remote Desktop enabled and MS Terminal Server.
The Remote Desktop Connection software is pre-installed with Windows XP. To
run it, click Start>All Programs>Accessories>Communications>Remote
Desktop Connection. This software package can also be found on the Windows
XP Professional and Windows XP Home Edition product CDs and can be installed
on any supported Windows platform. To install from the CD, insert the disc
into the target machine's CD-ROM drive, select Perform Additional Tasks,
and then click Install Remote Desktop Connection.
How to shutdown RDC
By default, Disconnect is the only command that is listed
on the Classic Start menu, and Log Off
command is available if you use the standard Start menu. The
Shutdown command is not available on the Start
menu to shut down and restart, when you are using Remote Desktop. To shut
down a remote computer when you are using Remote Desktop, press CTRL+ALT+END,
and then click Shutdown. Or, use the shutdown
command at a command prompt.
A: Run Remote Assistance, click
Invite someone to help you. Under Use
Windows Messenger, click the contact that you want to invite, and
then click Invite this person.
Q:
How to use
Remote Assistance over the firewall?
A: Remote Assistance will work through any
firewall when Port 3389 is opened. When using Windows Messenger, dynamic ports
are used in the helper’s ticket. The helper’s computer uses the first
available TCP port above 1024. When using the Windows Messenger method, the
requestor makes the first attempt to establish a Remote Assistance session
using the helper’s IP address and port number in the ticket. Reference Q306298
Explanation of the Windows Messenger Reverse Connection Process and Q301529
Supported Connection Scenarios for Remote Assistance for more information.
Remote Assistance can also push through Windows XP Internet Connection
Firewall (ICF) without enabling TCP Port numbers.
Remote Desktop Console Session Overview
1. You can create Remote Desktop Console Session to multiple terminal
servers or to computers running Windows 2000/2003 and XP.
2. A navigable tree display of the Console Session provides easy switching
between connections.
3. You can see the same screen of the current logon user on remote computer if
the computer is running XP or 2003 server, and you logon the same username.
Remote
Assistance Features
- The Connection Status box, which includes the following
information:
- The name of the assistant.
- Whether you are connected or disconnected.
- The assistant's privileges during this session. For example,
Screen View Only.
- The Stop Control (ESC) button: Press the ESC key to stop
the computer from being remotely controlled.
- The Send a File button: Click this button
to initiate file transfers between the local and remote computer.
- The Start Talking button: Click this button to initiate
voice chat with the remote assistant.
- The Settings button: Click this button to adjust quality
settings according to the connection speed that you have.
- The Disconnect button: Click this button to terminate
the Remote Assistance session.
- The Help button: Click this button to view Remote
Assistance help.
- The Message Entry box: Use this box to type messages to
the remote assistant in real time. Click the Send button, or
press ENTER to send the message.
- The Chat History window: This window records the text
messages typed between you and the remote assistant.
- The ability to control your computer remotely is disabled by
default.
- Both the Novice's and Expert's computer must by running a Windows XP or
Server 2003.
- The Novice's and Expert's computer must be connected to a common network
or the Internet.
- In Windows XP Home Edition, the Novice must be using an Owner account.
- The Novice must be able to transfer a file to the Expert. This can be
done automatically through the Help and Support Center by using Outlook,
Outlook Express or Windows Messenger. Therefore, the user must have set up
Outlook Express or Windows Messenger. The Novice can also save the file and
send it to Expert by using any other means of transferring a file.
For how to setup remote Assistance without sending an invitation, visit
this page:
http://www.howtonetworking.com/RemoteAccess/remoteassitance1.htm.
Which
port does Remote Desktop use
Remote Desktop uses port 3389.
Why I can't see my
local drives even I enable it
Depending on the policies of your network, local drive mapping might be
disabled for some or all remote connections. Automatic drive mapping is not
available when you are connecting to a terminal server running Windows 2000 or
earlier.
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help,
contact consultant Your
feedback and contributions to this web site
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Q:
Why
am I unable to control another XP by using Remote Assistance?
A: To take over the control the remote XP
computer, click the Take Control on the top right. If you can't take the
control, make
sure Allow helpers to remotely control the computer under Offer Remote
Assistance Setting is enabled. By default, Offer Remote Assistance Settings is
disabled. To do enable it, open Group Policy by running gpedit.msc. go to
Local
Computer Policy\Computer Configuration\Administrative Templates\System\Remote
Assistance.
The user who
will be giving assistance must be a member of the Local Administrators Group
on the receiving machine or you need to added as a Helper in the Offer Remote
Assistance Group Policy Setting. To add User and Groups to Group Policy: Go to
Offer Remote Assistance Group Policy, and in the Helpers area, click
Show. Click Add and then enter the Domain\user account |