do it yourself

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Do-It-Yourself - Troubleshooting Tools

These tools will process on your local computer and we are not responsible for any damages

When clicking the link, you will have four options: Open, Save, Close and More Information, select Open to continue.

Your TCP/IP Configuration	It will list local computer's IP, host name, default gateway, subnet, node type, DNS and DHCP. If you have 169.x.x.x IP, you may have DHCP issue; if you have 0.0.0.0 IP, the IP may conflict with some network device; if your two NICs use the same IP range, you may have routing or browser issue.
Test the Internet connection	To troubleshoot the Internet connection, use this tool. If you get "Reply", you may have a good internet connection; otherwise check the TCP/IP and DNS settings.
Test the local connection	To troubleshoot the LAN connection, use this tool. If you get "Reply", you may have a good LAN connection and DNS settings; if not, check the TCP/IP settings. If you can ping others but no one can ping your PC, you may have a firewall running on the LAN connection.
Diagnose network issues	This tool is for troubleshooting "...is not accessible" issue. If you get error 53, you may have sharing, name resolution or connection issue; if error 5, this is permission issue.
Routing table	- You may need to check the routing table when you have two NICs or VPN connections.
Trace router	Find out the routing path, especially you have two connections.
All above tests saved as all.txt on your local C drive	Your consultant may need this information for the troubleshooting.