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The shadow copy provider had an unexpected error while trying to process the specified operation - Resolution with screenshots

Unable to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) - - Resolution with screenshots

Situation: The client is running Veeam Backup to backup VMs on Hyper-V. The backup doesn't work with these message:

Hyper-V Backup job: Backup VM on 196

Created by administrator at 10/7/2014 9:35:58 AM.

Error

2 of 2 VMs processed

Friday, November 14, 2014 10:00:57 AM

Success

0

Start time

10:00:57 AM

Total size

0.0 KB

Backup size

16.1 MB

Task VM has been rescheduled
Task TFSVR01 has been rescheduled

Warning

0

End time

10:05:01 AM

Data read

0.0 KB

Dedupe

1.0x

Error

2

Duration

0:04:03

Transferred

0.0 KB

Compression

1.0x

Details

Name

Status

Start time

End time

Size

Read

Transferred

Duration

Details

VM

Error

10:02:24 AM

10:03:03 AM

0.0 KB

0.0 KB

0.0 KB

0:00:39

Unable to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent). Details: Unknown status of async operation The shadow copy provider had an unexpected error while trying to process the specified operation. --tr:Failed to create VSS snapshot. --tr:Failed to perform pre-backup tasks.
Unable to allocate processing resources. Error: Unknown status of async operation The shadow copy provider had an unexpected error while trying to process the specified operation. --tr:Failed to create VSS snapshot. --tr:Failed to perform pre-backup tasks.

TFSVR01

Error

10:03:01 AM

10:04:41 AM

0.0 KB

0.0 KB

0.0 KB

0:01:39

Unable to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Veeam application-aware processing). Details: Unknown status of async operation The shadow copy provider had an unexpected error while trying to process the specified operation. --tr:Failed to create VSS snapshot. --tr:Failed to perform pre-backup tasks.
Unable to allocate processing resources. Error: Unknown status of async operation The shadow copy provider had an unexpected error while trying to process the specified operation. --tr:Failed to create VSS snapshot. --tr:Failed to perform pre-backup tasks.

Troubleshooting: In most cases, there are other software running to use Shadow copy. We found the client just installed Backup exec on the same server. Installing it fixes the problem.

 

 

 

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