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RDP: Please wait for the User Profile Service - Resolution with screenshots

Situation: The client has Windows 2008 R2 Remote Desktop Server for customers accessing. One of users can't login with this message: Please wait for the User Profile Service.

If they end the remote session using Task Manager and try to re-login, they get this message: The task you are trying to do can't be completed because Remote Desktop Service is currently busy.

Resolution: Download and install Microsoft hotfix from this link:

You cannot reestablish a Remote Desktop Services session to a ...

Fixes an issue in which you cannot reestablish a Remote Desktop Services session from a client computer to a Windows Server 2008 R2-based server. ... Additional file information for Windows Server 2008 R2. Additional files for all supported ...

support.microsoft.com

support.microsoft.com/en-us/kb/2661332

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