Internal error 2336 or 2755

SYMPTOMS

When you install Office 2000, Setup may seem very slow to update the Windows Installer, and then you receive one of the following error messages:

Internal error 2336: Please Contact Product Support for assistance.

-or-

Internal error 2755: Please Contact Product Support for assistance.

NOTE: Instead of receiving one of the "internal error" messages documented in this article, you instead may receive the following error message after a long wait:

The installer is no longer responding.

When you create a verbose log file by using a command line similar to the following

d:\setup.exe /L*V c:\verboselog.txt

and then you open the Verboselog.txt log file in WordPad and search for the internal error number in the log file, you see text similar to the following:

MSI (s) (E8:24): Note: 1: 2336 2: 5 3: C:\WINNT\Installer\
MSI (s) (E8:24): MainEngineThread is returning 1632
MSI (c) (F8:C0): Note: 1: 2755 2: 1632 3: D:\data1.msi
Internal Error 2755: Please contact product support for assistance.

CAUSE

1. The Installer folder does not have correct access permissions.

2. You can also experience these symptoms if you have only Read permissions to the WinNT folder. This condition prevents the Installer folder from being created by Office Setup.

RESOLUTION

To resolve this problem, change the permissions on the Installer folder. The permissions on the Installer folder should be Everyone - Read Administrators - Full System - Full.

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