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 Troubleshooting Windows is shutting down

Case 1: The client has this issue after he removed some applications. We fixed it by downloading and installing User Profile Hive Cleanup Service - http://www.microsoft.com/downloads/details.aspx?FamilyID=1b286e6d-8912-4e18-b570-42470e2f3582&displaylang=en

Case 2: After upgrading Norton, the client can't shutdown the XP with "Windows is shutting down" message. Using Norton removal to remove the Norton and then re-install it. Also please refer to this link:

Case 3: The new Dell Netbook has this issue. Try clean boot strategy, found the Dell Wireless Tray cause the problem. Disabling Dell wireless Tray fixed the problem. For more information about clean boot, check this link:

Windows general

How to run Windows OS with a clean boot · How to Run Windows Safe Mode with Networking · How to setup DHCP for IP Phone · How to setup and use Wake on LAN ...
www.howtonetworking.com/Windows/windowsgeneral.htm

Case 4: Check any errors in the Event Viewer. Configure Windows so that it does not load the file or the service mentioned in the Event error message.

Case 5: Use Device Manager to determine if the problem is related to a device driver. Update the drive if necessary.

Case 6: Confirm that the CMOS/BIOS settings are correct or upgrade the BIOS.


Vista Wireless Network dropouts

Norton Removal Tool was only for the case where Norton/Symantec Antivirus had been installed previously on a computer, usually as a Trial version when new. ...
www.chicagotech.net/netforums/viewtopic.php?t=2381

Case 3: The client had this problem after removing McAfee and install Microsoft Anti Virus. Using the System Configuration utility (Msconfig.exe)
to disable McAfee.

 
 

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