Fixing “Outlook cannot log on”

When opening Outlook, you may have a problem to run it with this error: “Outlook cannot log on” . This issue can be caused by damaged profile and can be fixed by creating a new email profile. This video shows how to do so.

1.Type control in the Start.

2.Click Open.

3. Click Mail icon.

Note: If you don’t see Mail icon, click on Category and select Small

4. In Mail Setup – Outlook, click on Show Profiles.

5. Click Add.

6. Type the new Profile name, for example test and click OK

7. Follow the Add Account Wizard to setup a new Outlook profile.

8. After creating the new profile, select it under Always use this profile. Click OK to save the settings. 

Now, run outlook for a test. If it works, you can delete the old profile. Good luck!

Also installing Windows update may fix the problem. 

Please review this step by step video:

 

https://youtu.be/NbxvN4ka-00

https://youtu.be/NbxvN4ka-00

 

Published by

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

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