The add-in "C:\ Program Files\ Symantec_Client_Security\Symantec Antivirus..." Could not be installed or loaded

The add-in "C:\ Program Files\ Symantec_Client_Security\Symantec Antivirus..." Could not be installed or loaded

Situation: After upgrading Symantec Endpoint Anti Virus software, the user receives this message: The add-in "C:\ Program Files\ Symantec_Client_Security\Symantec Antivirus..." Could not be installed or loaded when he opens Outlook.

Resolution: 1. Click Outlook Help and select Detect and Repair to repair it.

2. Disable Symantec AntiVirus from Outlook Add-in Manager. To do that, select Tools>Options>Others>Advanced Options>Add-in Manager. Uncheck the Symantec AntiVirus Outlook Protection.

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