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Email messages blank in Entourage

We have the messages blank in Entourage issue as below from apple forums. We haven’t installed KB911829. Any suggestion?

Q: When receiving certain messages from PC Outlook 2000 users the message only shows a blank line in Entourage, either X or 2004.

When email is accessed via the webinterface the message content is there. If the message is accessed via a Outlook client on a PC the content is there.

This all started happening around the first of May.

Changed font settings, rebuild database, checked fonts on different systems and all the same issues.

Any suggestion would be appreciated.

A: It is a patch for Exchange that affects OWA.
OWA does not put an HTML header tag at the end of the messages and Entourage cannot figure it out what to do with it.
Microsoft is aware of the issue and plan a fix, but didn't say when. You can uninstall the patch, but that causes a registry issue that you will need to fix.

The update is KB911829 and it is an update that doesn't address a security threat and can be removed. To remove the update, open the Exchange's Windows directory and find the compressed folder for the update. It is probably going to be called $NTUninstallKB911829$ in that you'll find a spuninst folder, and then the service pack uninstall program: spuninst.exe This does required taking down the exchange server to uninstall the update and probably a reboot- so make sure you are ready to do that before attempting to remove the update.

Update: Version 2 of Exchange KB 911829 update fixes the problems

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